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February 24th, 2023 14:00

Remote Desktop License Issue

I'm struggling to find a fix for this error. It happens completely randomly on my thin clients, Wyse 3040 and Optiplex 3000 thin clients. I've tried everything i can think of, including Factory Reset.


commands i'm using to try to help with this error: FixLicense=clean and clearLicense=yes

Any ideas are appreciated.


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2 Intern

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346 Posts

April 19th, 2023 02:00

Try moving to domain accounts rather than using local psm connect users.

 

April 19th, 2023 07:00

All of my accounts are domain accounts

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878 Posts

April 19th, 2023 07:00

What build of ThinOS and AVD Package?

June 26th, 2023 08:00

I have reproduced the issue in lab. Here is the pattern I see, please raise support ticket and share the number for tracking.

Issue is reproduced when, the thin client launches the session first time, it gets the temp license. When the user launches the session next time to the same vdi host, the license is transferred as expected. However, if the client launches the different VDI session during second login, temp license is not moved to permanent license.

 

As per Microsoft behavior what I observed in my lab, no matter what the temp license is move to permanent irrespective of different sessions launched on fat clients.

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