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January 27th, 2026 14:42
Installation issues
Hello,
we have set up a new Windows Server 2019 for WMS.
Unfortunately, we are having trouble completing the installation. When we try to import the license (WMS Standard), nothing happens.
I click on “Import”, but there is no response. The “Next” button remains greyed out and cannot be selected.
Is this a known issue?
Reinstalling didn´t help.
Thank you.
svenkun
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March 19th, 2026 15:18
@DELL-Scott H
so I tried a different system, etc., and it doesn’t work. I think there may be a problem with the license key.
Today I tried to install the newest version again (5.5), and at least now I get an error message: “Enter a valid WMS Standard Key.” But I copied the license directly from the email.
Is there a way to check the license or generate a new identifier to obtain a new license?
DELL-Scott H
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March 19th, 2026 16:50
@svenkun Sent you a Direct message
DELL-Scott H
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January 28th, 2026 19:27
Try a different browser, Chrome/Edge
svenkun
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January 29th, 2026 08:53
@DELL-Scott H i tried chrome, edge and firefox :/ it is the same in every browser
DELL-Scott H
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January 29th, 2026 12:43
Hmmm,
I have not seen this so something else must be going on .
Any 3'rd party security tools installed on the server? AV/Bowser protection?
Are all the "Dell..." Service running?
Are you trying from the browser on the WMS VM, or remotely?
Try it from another device