Installation issues

Question

Hello,

we have set up a new Windows Server 2019 for WMS.

Unfortunately, we are having trouble completing the installation. When we try to import the license (WMS Standard), nothing happens.

I click on “Import”, but there is no response. The “Next” button remains greyed out and cannot be selected.

Is this a known issue?

Reinstalling didn´t help.

Thank you.

DELL-Scott H · Answer

Try a different browser, Chrome/Edge

svenkun · Answer

@DELL-Scott H​ i tried chrome, edge and firefox :/ it is the same in every browser

DELL-Scott H · Answer

Hmmm,

I have not seen this so something else must be going on .

Any 3'rd party security tools installed on the server? AV/Bowser protection?

Are all the "Dell..." Service running?

Are you trying from the browser on the WMS VM, or remotely?

Try it from another device

Wyse Management Suite