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D

2007

June 17th, 2019 08:00

ccm-web stopped working

So I got a report from my help desk staff that the WMS console was not working anymore. All the services are working correctly without error. Reboot didn't fix the problem. Made a custom webapp folder to test TomCat and it worked correctly. No issues with SSL or nonSSL ports. However, when I look at the logs I first found an err log on May 30, 2019. 

30-May-2019 20:23:38.556 WARNING [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ccm-web] appears to have started a thread named [hawtdispatch-DEFAULT-2] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
sun.nio.ch.WindowsSelectorImpl$SubSelector.poll0(Native Method)
sun.nio.ch.WindowsSelectorImpl$SubSelector.poll(WindowsSelectorImpl.java:296)
sun.nio.ch.WindowsSelectorImpl$SubSelector.access$400(WindowsSelectorImpl.java:278)
sun.nio.ch.WindowsSelectorImpl.doSelect(WindowsSelectorImpl.java:159)
sun.nio.ch.SelectorImpl.lockAndDoSelect(SelectorImpl.java:86)
sun.nio.ch.SelectorImpl.select(SelectorImpl.java:97)
sun.nio.ch.SelectorImpl.select(SelectorImpl.java:101)
org.fusesource.hawtdispatch.internal.NioManager$SelectStrategy.select(NioManager.java:52)
org.fusesource.hawtdispatch.internal.NioManager.select(NioManager.java:182)
org.fusesource.hawtdispatch.internal.pool.SimplePool.park(SimplePool.java:130)
org.fusesource.hawtdispatch.internal.pool.SimpleThread.run(SimpleThread.java:75)

 


When looking at other threads I found somebody posting about a Windows' server update that caused their issue. KB4465659 

https://www.dell.com/community/Wyse-Management-Suite/Tomcat-crash-after-windows-update-on-2016/td-p/7308379

I have that patch installed as well.

 

System info:

 Windows server 2016 STD

WMS 1.1

 

I've opened a ticket with Dell but I'd like to ask if anybody else has ran into this or knows of something I should check. Otherwise, I might just try and spin up a second box and attempt to move everything over... maybe get up to 1.4 at the same time. But I have 100+ devices on the floor that are checking into this box for polices so I don't want to brick them while I rebuild. 

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