How to obtain Dell Wyse 3020 Thin / Zero Client support

Navandrea,

Sorry for the inconvenience. WTOS thin clients require that you subscribe to Wyse Software Maintenance to be eligible for upgrade of your thin client's firmware. Wyse Software Maintenance allows you access to all firmware via the Self-Service Portal at www.wyse.com/kb

You can contact you local Dell Wyse distributor to purchase the Software Maintenance and you will then have access to the upgraded firmware. You can purchase a 1 year (PN A6819407) or 3-Year (A7023031)

 

Hello, we've bought the ThinClient about 1 month ago, with the 5 years Pro Support maintenance plane

With the ThinClient we've bought the 3 years Wyse Thin OS maintenance plan, for every workstation.

We've bought directly from DELL as we're as we're a DELL Partner Direct

So I can't understand what other maintenance I've to buy

The problem is that DELL doesn't have any firmware and any kind of knowledge of Wyse

Wyse (on his portal) says that the serial number is a DELL product and doesn't allow to register them

The italian DELL support doesn't have any kind of knowledge about to address my problem

I don't know if you can explain to me how to use my Pro Support and Thin OS Maintenance to register my products and have access to the firmware download and support case portal, that finally I think I've the right to have

Thanks

Thank you for the explanation and sorry for the confusion. Here's what you need to do:

1. Go to the Self-Service Portal FAQ’s at https://appservices.wyse.com/pages/serviceandsupport/wssfaq/SelfServiceCenterFAQ.html#activatemaintenance and select #8 for instructions on how to register you software maintenance contract
2. Once the software maintenance is registered and activated, you should be able to download the firmware files from the Self Service Portal (review item #23 on the FAQ's)
3. If that does not resolve the problem, send an email to wysecss@wyse.com with the following information:

• Brief description of the problem
• Contact information
• Sales order number.