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April 3rd, 2016 14:00

Wyse D90Q7 stuck on boot screen - no USB Keyboard access

Hello,  I did some BIOS setting changes on D90Q7 and now I'ts stuck on a boot menu. They USB wired and wireless keyboards both don't seem to work and therefor I think the USB is shut off. I believe USB is shut off because neither of the NUM/CAP lock lights are going on and off and nor are the arrow/space, etc. keys are working.


I turn on the machine and I see a BIOS boot menu that says "Boot Menu" with 1) SATA and 2) PXE LAN option and another tab that says "App Menu" which i cannot get to as they keyboard isn't working.

I removed the case and took out the BIOS Battery thinking this will short out the BIOS and reset it but I still have the same issue. I can't get passed the above boot selection screen. Is there a way i can get passed this screen?

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560 Posts

June 29th, 2016 11:00

Looks like you may need to send the unit in for repair. For information on how to get an RMA, please go to http://www.wyse.com/support/warranty-and-RMAs

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