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12619
February 24th, 2015 12:00
Connecting device using FQDN over subnets not working, IP is working.
I have set up WDM 5.0 on a server 2008 VM. It has an external facing IP address. I have set up a Wyse device on another subnet, I input the external IP of the WDM, and the device checks in fine. I changed it to the FQDN, and it no longer checks in.
From the Wyse device, I can ping the FQDN, and it gets a reply with the correct external IP address of the WDM.
I would prefer to have the FQDN working, as we will be using this with a few clients.
Does anyone have any ideas, or things I should check?
Thank you in advance
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karaziel
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May 6th, 2015 22:00
Can you check which HAgent you are running on that device? It'll be listed under client Info on the device or in WDM > Dvc Mgr > General Tab
There could be a DNS resolution issue with the lookup by your hagent. That could explain why your local lookup and server IP work.
Try adding the NetBIOS NAME with along with the external IP to the hosts file on the device and restart the hagent service.
Example myserver.company.com becomes just "myserver"
This will give you a local definitive resolution option without consideration for the DNS suffix.
-k