This post is more than 5 years old
74 Posts
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2366
January 13th, 2018 09:00
XPS8900 + U2518D sleep problem
This XPS8900 had the usual Win10 power options (sleep, shutdown) until the old monitor was replaced by a new U2518D UltraSharp model. Now the 'sleep' option no longer appears, let alone is selectable. Both the PC and the monitor have been updated to the latest video drivers etc., and the firmware on the monitor likewise. How to get the sleep option back?
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qwerty1357
74 Posts
0
January 18th, 2018 06:00
Yes, of course I already found that panel and the 'sleep' settings was not there - hence my complaint. However I have now found the solution.
In the XPS8900 there are two HDMI connectors available, one on the machine case and the other on the video card itself. I've now obtained a suitable cable and voila! Using the direct connection to the video card (a GTX 750 Ti) I now have the sleep option! As well as that the NVidia control panel now opens, it didn't before. Others with this issue should note that you need a HDMI to mini-HDMI cable, the standard HDMI plug won't fit. Even the mini one is a tight fit, so choose one with a slim body.
It would be helpful if the documentation supplied with the XPS machine made this clear, I only found a pointer in another forum entirely, and that solution dealt with the missing NVidia control panel not the missing sleep option. Dell might also consider supplying a suitable cable with the monitor, HDMI is the emerging standard for this kind of connection.
qwerty1357
74 Posts
0
January 15th, 2018 11:00
Is there any support on this site??? Where are the DELL experts? Is there a better DELL support system?
Suspiciously quiet on this forum, where is everyone?
qwerty1357
74 Posts
0
January 17th, 2018 03:00
On the last point I see my post has been moved to the Win10 area from the XPS system page, and now I can see older posts. Strange.
qwerty1357
74 Posts
0
January 17th, 2018 03:00
Bump. Anyone awake there?
BTW hard to find this thread again, the listing page won't allow more than the original few posts to be shown - other such pages here don't seem to have that trouble. Hence the bump. Still have this problem, too expensive to just send the whole lot back to Dell because of a missing feature.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 17th, 2018 11:00
I went to Google and searched for, "Windows 10 no sleep option".
5th link down, open, "Fix: Sleep Option Missing in Windows 10 / 8 / 7 Power Menu"
* Click the Windows icon
* Type Power
* Click Power Options
* Click Choose what the power buttons do
* Click Change settings that are currently unavailable
* Check Sleep
* Click Save changes
qwerty1357
74 Posts
0
January 18th, 2018 06:00
Yes, of course I already found that panel and the 'sleep' settings was not there - hence my complaint. However I have now found the solution.
In the XPS8900 there are two HDMI connectors available, one on the machine case and the other on the video card itself. I've now obtained a suitable cable and voila! Using the direct connection to the video card (a GTX 750 Ti) I now have the sleep option! As well as that the NVidia control panel now opens, it didn't before. Others with this issue should note that you need a HDMI to mini-HDMI cable, the standard HDMI plug won't fit. Even the mini one is a tight fit, so choose one with a slim body.
It would be helpful if the documentation supplied with the XPS machine made this clear, I only found a pointer in another forum entirely, and that solution dealt with the missing NVidia control panel not the missing sleep option. Dell might also consider supplying a suitable cable with the monitor, HDMI is the emerging standard for this kind of connection.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 18th, 2018 14:00
Interesting. In most cases when there is an added discrete video card installed, the user should not connect a monitor to the onboard video out ports. I am surprised it let you boot up when connected to the onboard HDMI out port instead of the GTX 750 Ti. I would have thought that it would give you a pre-windows boot message. Unless you went into the BIOS and set it to Intel HD Graphics =