1 Rookie
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3 Posts
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7630
April 26th, 2020 19:00
XPS 13 9365, multiple blue screens of death
My out of warranty XPS 13 9365 was forced into an update today. Now have received multiple blue screens.
Blue screen errors include: Kernel Security Check Failure, Driver IRQL Not Less Or Equal, IRQL Not Less Or Equal, System Thread Exception Not Handled, System PTE Misuse.
Blue screens have occurred upon both shutdown and restart. Cannot even run driver verifier to pinpoint problem because it needs restart to initialize and I crash before the restart can happen.
Plus, external sound and microphone have not worked for some time now. Called in the past year for this issue, tech pushed update and it crashed. Had to send computer in for new motherboard (didn't fix old issue) and eventually had to wipe and reinstall windows 10 (still didn't fix sound). Has been a faulty computer from the start, just trying to get through the school year with this and save up to finally switch brands
speedstep
9 Legend
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47K Posts
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July 10th, 2020 03:00
https://support.microsoft.com/en-us/help/4028391/windows-how-to-fix-error-0xa-irqlnotlessorequal
This error means that something may be wrong with a device driver, your device's memory, or antivirus software on your device. Here are some things to try:
MattB17
1 Rookie
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3 Posts
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April 26th, 2020 19:00
Add one more error to that list: "Memory Management"
awolfoutwest
1 Message
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July 6th, 2020 11:00
You're not alone. I've been struggling with this same laptop since before the hardware warranty expired. I've learned to image the drive before ANY update, and even that is no assurance I'll come out the other side with a working machine. I'm currently trying to get it back to a stable configuration. I've had a bit of luck with turning off all non-Microsoft services using msconfig, and disabling all non-critial startup tasks, but I can't say what exactly is the problem. I wish I could be of more help besides commiserating.
MissSmartypants
1 Message
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July 11th, 2020 02:00
Gotta love Win10 updates!
I just had this problem today and I solved it. (This is for all Windows PC's, not just Dell.)
Do 3 things:
1. Reset your Bios to default and input your settings again.
2. Re-seat your RAM chips if you can.
3. Do a hard reboot.
More detail:
1.Unplug everything except the keyboard and monitor.
*Go into your Bios (or UEFI) (usually DEL, F10, or ESC while booting, before the Windows logo comes up.)
*Take pictures with your phone of each settings screen. Make sure you can read them photos (or write it all down.) Make sure you've expanded each sub-menu and recorded it's settings.
*Reset everything to default by pressing F5 or going to the last screen and selecting the option.
*Press F10 to save and reboot. Go back into the Bios, NOT WINDOWS yet.
*Change all the settings back to match your phone's screen shots CAREFULLY. Save again with F10.
2. Turn off the computer. Unplug the power and monitor, and remove the battery.
*Press the power button for 30 seconds.
*Open your computer to access the RAM chips. Take them out. (Skip this step if this is not possible for you. Search for "upgrade RAM" for your complete model number to find out. Some cheaper laptops don't allow it anymore.)
3. Press the power button again for 30-60 seconds.
*Replace the RAM chips very carefully. Make triple-sure they're seated properly (mine were not.)
*Plug everything back in. Reboot. Verify that the correct amount of RAM is installed (type "PC Info" in the Start Menu). You should not get any more BSOD's.
*If you do, Google how to remove your BIOS battery (CMOS battery) and leave it out for 5 minutes. Hard boot again, then replace it. Type in your Bios settings again and try booting Windows. (Make sure you set the Date and Time once everything is fixed.)
Theory: Microsoft updated something with driver signing that caused a hardware security mismatch with the BIOS. They also may have done some security updates for the memory. Resetting the BIOS's data and clearing the RAM seemed to force the BIOS to send new hardware data to Windows. Windows was now happy.
I say this because along with Memory and IRQ errors I got driver-signing and ntoskrnl.sys security errors. This happened after I disassembled and cleaned my laptop. I updated Windows 10 to version 2004 a few days before. I thought it was just my error with RAM installation until I read about many others like you who had my exact symptoms after major Windows updates.
Moral of the story: When there's a BSOD (Blue Screen of Death) it's always a good idea to try hard-booting (30 second power-press) the computer. Then try clearing the RAM, then resetting the BIOS. Also unplug/uninstall whatever you just installed (leave the Windows updates.) Then make sure everything else is plugged in tight. Hard-boot again. 90% of the time you'll fix your problem and save yourself A LOT of time.