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February 21st, 2026 11:28
Windows Updates always disables TechHub and SupportAssist
Morning All
As the title suggests, every time there's a Windows 11 update come through, it disables the Dell TechHub and SupportAssist services... so opening AWCC or support assist will hang until I go into Services and manually start them.
Anyone know a way to fix this so Windows doesn't keep on disabling? I can provide any extra detail that may help.
Cheers all!
DELL-ChrisM2
Community Manager
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February 23rd, 2026 17:10
On what Dell computer model? (m18 R2, Area-51m R1)
every time there's a Windows 11 update come through, it disables the Dell TechHub and SupportAssist services
* When this happens, do you get any prompts from Windows 11 stating that changes are made to those services?
(edited)
JayBurn84_05fdb1
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February 23rd, 2026 19:41
@DELL-ChrisM2
Hi Chris
It's on my m18 R2. But, it would happen with my old A51m too, which was on Windows 10...
I don't get any prompts to say anything has changed either. Just the automatic updates come through, and suddenly and for no reason the Dell software stops working automatically.
Every time I switch the "Startup Type" on the TechHub and SupportAssist services from disabled to Automatic, I can start the services and use it as required... but they're always defaulting back to disabled as soon as my laptop reboots.