windows 11

Question

On several occasions, Windows Update has said that my laptop, Inspiron 15 5000 is suitable for upgrading to Windows 11.

Two days ago, I performed this and a day later had another major uplift from 23H2 to 24H2.

It went very well and is working well. Until I log into DELL support which tells me:

"The Microsoft requirements for Windows 11 are not supported on this device. Read more about system requirements here."

So who am I supposed to believe, and what's next for me? As my machine is well outside warranty, I am not in a position to engage with DELL.

Any ideas?

My machine is:

Device name W11UL2
Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (1.80 GHz)
Installed RAM 8.00 GB (7.87 GB usable)
Edition Windows 11 Home
Version 24H2
Installed on ‎05/‎08/‎2025
OS build 26100.4770
Experience Windows Feature Experience Pack 1000.26100.197.0

UakoDave · Accepted Answer

Windows often indicates if your device is "eligible" for upgrading based on the hardware and system requirements, but this is a preliminary check. It doesn’t always reflect the actual compatibility, especially if your device has components or configurations that are borderline or not officially certified.

ejn63 · Answer

There's no hardware there that windows 11 does not support, so I suspect it is a configuration issue such as a system that's booting in legacy mode or has a boot drive in MBR rather than GPT, or does not have secure boot enabled.

Rockface · Answer

Thank you for that @UakoDave .I can fully understand that

Windows General

windows 11

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