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July 4th, 2022 14:00

Windows 10 reboots automatically with stop code: Refernce_by_Pointer

 

Hello guys,

My laptop keeps rebooting automatically (approximately every 30 minutes), without any warning, losing all the work done so far. The error is "stop code: Refernce_By_Pointer". I tried almost all solutions here: https://www.partitionwizard.com/disk-recovery/reference-by-pointer-bsod.html but without success. 

Furthermore, when I try to run the Dell SupportAssistInstaller, it immediately reboots. Just for information, I have had double boot (Windows and Ubuntu), since November.

My laptop was working perfectly, till last few days when this issue happened. Model: Inspiron 15 5567.

Does anyone have any idea, why this issue is happening and any possible solution for it?

 

2 Intern

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404 Posts

July 5th, 2022 14:00

Microsoft's take seems to be that there may be an incompatible application or (especially) 3rd-party drivers causing the problem. Their (rudimentary) troubleshooting reference is here. What may really help troubleshoot is the freeware BlueScreenView , which will display summaries of your crash info, e.g. what was running when the crashes occurred. I imagine the crashes all have a lot in common.

I would ordinarily suggest a Windows repair install, which gives you a fresh install of Windows while preserving all your apps and settings. This helps if Windows is corrupted, but probably won't help if a 3rd-party driver is to blame. I also don't know what happens when you run this on a dual-boot setup.

8 Posts

July 10th, 2022 02:00

What I did to solve the issue was uninstalling Dell Support Assist and Agent, and know hopefully everything works fine. I used the Revo Uninstaller.

1 Rookie

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49 Posts

August 15th, 2022 23:00

Scan for malware.
Temporarily disable your antivirus.
Update your Windows.
Clean boot your computer.
Update your graphics driver.
Use the System File Checker utility.
Run DISM command.
Check if your PC is overheating.

 

Hope this helps,
J Wick

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