Win 10 & DVD functionality

Drivers don’t have anything to do with this. You need to install DVD player software. Win 10 media player doesn’t play or record video. recording and playing video needs a 3rd party player program.

Search for playing dvds in win 10 for articles about this to see all the suggestions and complaints about this.

Here's one-- https://www.pcworld.com/article/2953724/windows/how-to-play-dvds-in-windows-10-for-free.html

Hi Mary.

I guess because it has Media Center, it can still play CD's.

I downloaded and installed VLC per a recommendation from ejn63. I clicked Media, Open Disc and received a message "Your input can't be opened", "VLC is unable to open the MRL DVD:///E:. Check log for details".  So, that didn't help at all.

I tried both a recordable DVD (with pictures on it, of course) and a DVD movie with the same results.

Les

DVD playback,  Windows Media Center, and all of that functionality was REMOVED from windows 10.  Just as it was in windows 8 and 8.1

You have to set the region code on the DVD drive and buy a new DVD playback codec.

 Why DVD playback was removed Windows 10, Comes down to licence fees: for every DVD player that Microsoft ships or sells, it has to pay a fairly large fee to include licence-encumbered codecs such as MPEG-2. Removing DVD playback as a core feature of the OS is an easy way to cut costs.

Once you change the Region Code of your DVD  download and install VLC

https://www.videolan.org/vlc/download-windows.html

Thanks for the replay.

I understand dropping support and the reasoning behind it, that's not anything new...I knew they did it.

What I don't understand is, if the DVD is a storage device, shouldn't it appear in File Explorer as a D: drive or E: drive?

I'm a user who understands the basics of my computer, but not much else.  Explain it like I'm a child.  :-)

Thanks again.

Les

The Region Encoding will make it NOT READ disks.

The Sata Operation Setting MUST BE AHCI or it will NOT READ DISKS.

3rd  There may be Firmware Upgrade for this specific Drive required before it will read disks.

No further explanation is forthcoming.

There are Registry settings for ERROR CODE 39 DVD KAPUT

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

https://support.microsoft.com/en-us/help/314060/

When I said "as a child", I didn't mean as an **bleep**!

It is not error 39, it is error 19.

I've been there, done all the registry corrections with no luck.

Next time you attempt to help someone, you might want to find out what they've done first.

Thanks for your lack of assistance.

If you have a data (not video) DVD, insert it.  If the system will not read a data DVD, but WILL read a CD (data or audio), then you have a hardware problem - the DVD laser is defective, most likely (that laser is not the same as the one that reads/writes CDs).

If the system will ready a data DVD but not a video DVD, then it's a software issue.

Error Code 19 is

"Windows cannot start this device because it is physically damaged or the REGISTRY Entry for this device is damaged.

Its very specific.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, under "Name", either an UpperFilters or LowerFilters value.

You must Delete this for each of the UpperFilters and/or LowerFilters value, listed under "Data"

That's where the corruption is.  The drive itself may be physically bad . If not it needs a firmware update and or REGION CODE setting before it's EVER going to work again 

Click Start and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. 
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

Upper LOWER Filters

Speedstep.

Sorry, frustration is building.

This is it, so far:

The drive will read CD's; music and data

The drive will NOT write music, photos, data to the CD

The CD drive DOES show up in File Explorer

I did the uninstall drive and restart computer

I did the regedit for the Upperlimit and Lowerlimit and restarted

The DVD drive does NOT show up in File Explorer

The DVD drive does nothing except make the start up sounds with a DVD in it

I looked for updated drivers from Dell...nothing there

I looked for updated drivers from Mat**bleep**a...nothing there

I pulled another drive from an old computer I had.  I'm gonna try that.

Otherwise, I'm gonna spend $38 from Amazon to buy an USB DVD-CD drive

BTW, my wife's Dell does the same thing.  I have not checked the regedit or done an uninstall with hers

I appreciate your time.

Les

I meant upper and lowerfilters

"Ever since the Win 10 upgrade..."

Does that mean upgrading from Win 7 or 8 to Win 10, or just updating from a previous version of Win 10 to a newer version of Win 10?

What burner software are you using that won't write music, photos, data to a CD in Win 10? Sure that version of the software is compatible with Win 10? Have you tried running the app in Compatibility Mode? Right-click the icon or shortcut for the burner software and select Properties. Click the Compatibility tab and set it to Win 7 (or to whatever prior OS it worked with). See if it will work properly now.

Maybe I missed it, but exactly which PC model is this? If it's not one that Dell supports with Win 10, it's possible there's a hardware incompatibility (assuming it's not an actual hardware failure).  Dell clearly warns that some things may not work correctly on systems they don't support (or haven't tested) with Win 10.

Have you run the diagnostics on the DVD drive? Put a data DVD in the drive and reboot. Immediately  press F12 and look for the option to run the diagnostics. Run the optical drive tests and post the error message(s), if any.

And you're not alone with this problem with the same DVD drive. See this thread about an XPS 8500, which Dell doesn't support for Win 10. The same suggestion about VLC that ejn63 made here was made in that other thread, but the OP never replied so we don't know if VLC solved the problem for them.

BTW: Do you have the latest versions of BIOS and chipset drivers installed on this PC?

I have the same issue. The drive worked just fine before the upgrade to win 10 1803. I can play CD's all I want but it won't install data from a DVD. It just won't read it. The laser function is driven from the OS which is what Dell and Microsoft should be allowing when upgrades are done. Done all the recommendations and narrowed the issue to directly the drive not reading the DVD data. I shouldn't have to uninstall windows 10 and reinstall windows 7 just for the drive to work.

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@bjchavez wrote:

I have the same issue. The drive worked just fine before the upgrade to win 10 1803. I can play CD's all I want but it won't install data from a DVD. It just won't read it. The laser function is driven from the OS which is what Dell and Microsoft should be allowing when upgrades are done. Done all the recommendations and narrowed the issue to directly the drive not reading the DVD data. I shouldn't have to uninstall windows 10 and reinstall windows 7 just for the drive to work.

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Always include the exact PC model in your posts. :Idea:

It's possible the DVD drive coincidentally failed after the update to 1803. These drives use different lasers for CD and DVD so one may still work even if the other one failed. Can you swap this drive for a known working DVD drive borrowed from another PC? Or install this drive in another PC to test it? 

Optiplex 990 for this machine. I have done several installs on 960 and 990. This machine has been updated in BIOS and have done suggested steps to get the DVD to work. CD plays, but the data from DVD's won't read from the laser, and this used to work. I think the programming for the laser to work under the DVD format wasn't added in the windows 10 v1803. I have other versions of windows 10 that the drives work in other models. 

I've copied the software onto a USB and installed the software needed, but this doesn't resolve the DVD not working. Thanks for responding.