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June 25th, 2022 07:00

Universal dock D6000 station freezing, glitching and stuttering with mouse + keyboard

Hello, 

I have a D6000 dock connect to a Dell XPS laptop, 1x 4K monitor, 1x 2K monitor, Ethernet, printer via usb, mouse and keyboard via usb.

 

I have the mouse and keyboard connected into the dock via the USB connections in the back near the displayport inputs. It seems to be only 1 USB port that is causing the errors as it occurs on both the mouse and keyboard when plugged into that one. The 2 USB ports in the front also exhibit this issue. 

 

The keyboard freezes occurs every 5-10s and when typing it would frequently cause something similar to this: "Exammmmmmmmmmmmmmmmmmmmmmple" where it would freeze on the 'm' input for a second and cant take it off.

 

The mouse freeze occurs every 5-10s and it would just freeze the mouse in place for a second. 

 

Any help would be greatly appreciated, thank you ! 

1 Message

March 1st, 2023 07:00

For me the issue has been solved. It came down to two suggestions by superuserforum users:

  1. In BIOS, under Performance, disable C-States Control.

    This option enables or disables additional processor sleep states.

    The forum poster mentioned that this may incur higher power usage and temperatures.

  2. Also in BIOS, under System Configuration > Thunderbolt Auto-Switch, disable Auto Switch. Click 'Apply', then check Native Enumeration.

    This option configures the method used by the Thunderbolt controller to perform PCIe device enumeration.

I am not sure if only one of these changes solved the issue, or if both were required.

 

https://superuser.com/questions/1418299/why-is-the-keyboard-and-mouse-freezing-periodically-while-connected-to-another-d

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