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October 18th, 2022 22:00
unable to install drivers or SupportAssist
I have just installed windows 10 on my Dell 14 3468 and there are no drivers of this device on Dell official site and I am unable to get these drivers through SupportAssist. Every time it gives me an error message " a new version of .NET framework has been installed on your PC. Restart, and try installing again" I have restarted my system many times and tried to install .NET 4.5 (which gives error that I have it already on my system).. Can someone help me where to find these drivers? Thank you
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NJDave
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October 19th, 2022 10:00
The drivers for Vostro 14 3468 are available on the product Drivers & Downloads page here. You should also be able to provide your service tag at the main support site and get links to just the drivers for your configuration as ordered from the factory. However, it's worrisome that SupportAssist is failing with that error message. A quick Google search picks up only one prior report of that error, without a solution. You'd think that with Windows JUST having been installed, your system is super-clean and not prone to such errors. Not being able to use SupportAssist isn't a disaster, but I wonder whether that portends other problems to come. How did you perform the install?
Just to provide an alternative, SupportAssist OS Recovery (same name, but a totally different utility from the one above) invoked from the F12 pre-boot menu can download and install a Windows recovery image, with all the drivers, on demand from Dell.