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April 1st, 2025 07:12

U2724DE, DDPM, Windows 11 serious memory/cpu leak

Hello,

Recently i bought new dell U2724DE monitors, i downloaded the DDM 2 and everything was working well. i discovered on win11 on work pc i have another different DDPM software from dell, so i downloaded it, then it prompted me i can update the firmware of the monitors, so i did it, the firmware update was working for 3 hours and my computer was lagging as <Profanity is never allowed. DELL-Admin> the whole time, it was very strange, after the update, i tried to use the computer normally, but i get the micro lags of everything when i start to move mouse around. I'm on fresh win11, 16gb ram, my system is not overwhelmed by nothing, if i close your application everything works normally, problem is i need your application to switch computers with KVM.

There is a proof:

If i start to move cursor, my cpu load is spiking:



As you can see, on the graph, i moved my mouse three times, after every move i stop to move anything on my computer. As well you can see that load for CPU is increasing on your app when someone is using mouse.

The lag as well comes when i open the app by hand. Micro freezes every-time.

DDPM App version: 2.0.1.16
Windows 11 is latest one, upgraded yesterday

Can you add option to disable all features, except KVM?

When i stop your dell services, my computer is working like a charm, there is not a single problem with my computer when your application is turned off ...

Is there a way to switch KVM without your application? I dont wanna to have laggy computer, because you dont have any quality assurance testing team.

Please raise this to your dev team as high priority as this is affecting a lot of people with your monitors, without your app you cannot use your monitors fully as intended.

Cheers.
Sined.

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