touchpad and keyboard stop working on Windows 11 after connecting to the internet and installing Intel drivers?

Hello everyone,

I have a Dell Inspiron 7591 2-in-1 laptop running Windows 11. After resetting my laptop and updating the BIOS to version 1.21.0 (as recommended by Dell SupportAssist), the touchpad and keyboard stop functioning whenever I connect to the internet.

The issue occurs specifically after Intel drivers are installed automatically. The touchpad and keyboard work fine in the BIOS and immediately after resetting Windows, but they become unresponsive once the drivers are updated.

I have tried the following steps to resolve the issue:

1. Reinstalling all drivers manually before connecting the laptop to the internet.

2. Blocking Windows from updating drivers.

3. Pausing all Windows Updates entirely.

4. Resetting and reinstalling Windows multiple times.

5. Downgrading the BIOS to the previous version.

Despite these efforts, the Intel drivers keep reinstalling, and the problem persists.

I would appreciate any guidance on how to stop these drivers from installing permanently or any alternative solutions to resolve this issue.