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September 27th, 2016 20:00

screen blanks/rewrites in loop after install Win 10 upgrade to XPS8500

XPS8500 with fully functioning Windows 10 installation. Tried to install W10 Upgrade. now screen blanks/rewrites in loop. Broke out of loop but can't restore to prev version. Init ok, Backup data ok, halts on HD preparation with 0x 40011002000001005 error.

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September 28th, 2016 13:00

Thank you Jesse. I read the listing of Windows 10 compatible computers wrong. Live and learn.

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September 28th, 2016 07:00

Augie107,

Unfortunately, the XPS 8500 Product not tested for Windows 10 upgrade

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected. This doesnt mean that Windows 10 will not work on the computer. It is that Dell did not create any Windows 10 drivers for the computer. 

Your system will need the Windows 10 drivers.You may also want to check the bios and change the settings below to see if that will help. 

Start the computer and Tap to enter system setup
Press the right-arrow key to highlight Advanced
Press the down arrow key to highlight Onboard Device Configuration, then press Enter.
Press the down arrow key to highlight SATA Mode, press Enter.
Select the option as required, the options are RAID and AHCI. Try changing to AHCI. Save the changes and exit.

5 Posts

October 4th, 2016 09:00

Well, tried everything I could think of short of reloading or dropping the box off a two story building.  So will try reload next.

5 Posts

October 4th, 2016 09:00

Back to Windows 8. None of the backups would play nice.  Now to slowly upgrade from there.

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17.6K Posts

October 4th, 2016 11:00

Augie107,

Ok have fun!! Let me know if you need any information and that I can help you with upgrading,

5 Posts

October 13th, 2016 19:00

Augie here, for follow up. My Dell won't go past basic WIN10 home. Trying to upgrade "blew its mind". So grit my teeth and bought a new computer with WIN10 installed. Old Dell will be loaded with Linux and used for other things.

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