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December 21st, 2009 05:00
problem with pc restore
My Dell Inspiron 530 (running windows xp sp2) has gotten hit hard with a virus. I decided to use pc restore. After I hit control F11, the pc restore by symantec screen does come up, but I can't activate the restore button (the mouse doesn't work in this mode. Only the reboot button works. I checked in the system settings and the restore is not disabled. Don't know what to do.
Thanks for any input, BDWeller
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TheRealFireblad
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December 21st, 2009 08:00
Welcome to the forums :emotion-21:
The mouse *should* work? But try it again using the 'Tab' key - or arrow keys, to switch between the options?
If/once it switches to the option you want (i.e. the 'Restore' button), hit Enter?
mombodog
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12.7K Posts
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December 21st, 2009 19:00
If it is a wireless mouse, use a usb mouse.
If it is a USB mouse use one of the usb ports next to the ethernet port on the back.