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January 26th, 2025 12:14

Pc device needs to be repaired

The operating system couldn't be loaded.

File:\WINDOWS\System32\Drivers\acpiex.sys

Error code:0xc0000221

2 Intern

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508 Posts

February 11th, 2025 17:22

Hi

1. Boot into Safe Mode

  • Restart your computer and press F8 or the appropriate key for your system during startup.
  • Select Safe Mode from the Advanced Boot Options menu.

2. Run System File Checker (SFC)

  • Open Command Prompt as Administrator.
  • Type the following command and press Enter:
    bash
    sfc /scannow
  • This will scan for and attempt to repair corrupted system files.

3. Run DISM Tool

  • bash
    • DISM /Online /Cleanup-Image /RestoreHealth
    • This tool repairs Windows image files and resolves deeper corruption issues3.

    4. Check Disk for Errors

    • Use the following command in Command Prompt:
      bash
      chkdsk C: /f /r
    • Replace
      text
      C:
      with your system drive letter if different.
    • This will scan for bad sectors on your hard drive and repair them37.

    5. Restore Missing or Corrupted

    acpiex.sys
    • Ensure the acpiex.sys  file exists in the folder:
      C:\Windows\System32\Drivers
    • If missing, you can restore it using Windows installation media:
      • Boot from the installation media.
      • Select Repair your computer > Troubleshoot > Command Prompt.
      • Copy the file from the installation media to the specified folder8.

    6. Address Registry Issues

    • Backup your registry before making changes:
      • Open Command Prompt and type
        regedit
        .
      • In Registry Editor, go to File > Export to save a backup.
    • Use a trusted registry cleaner tool to fix potential issues safely4.

    7. Perform Startup Repair

    • Boot into Windows Recovery Environment using installation media.
    • Select Repair your computer > Troubleshoot > Startup Repair.
    • Follow on-screen instructions to attempt automatic repair.

    8. Check Hardware Components

    • Inspect your hard drive and RAM for hardware failures:
      • Test RAM modules individually if you suspect memory issues.
      • Use diagnostic tools like MemTest86 or built-in hardware diagnostics provided by your PC manufacturer.

    9. Reinstall Windows (Last Resort)

    If all else fails, reinstalling Windows may be necessary:
    • Back up important files using a bootable USB or recovery tool.
    • Use installation media to perform a clean installation.
    By following these steps, you should be able to resolve error code
    text
    0xc0000221
    while minimizing data loss.
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