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August 14th, 2018 22:00
OS Recovery Tool: There are NO OS-Images for the product
We have a DELL Latitude E5520 laptop we want to revert back to factory settings with Windows 7, the only problem is that we dont have the recovery tools any more.
So based on the DELL support advise we downloaded the DELL OS Recovery Tool [ version 2.1.2025.0 ]
After we downloaded and had setup the DELL OS Recovery Tool [ version 2.1.2025.0 ] we had 2 choices, downloading the OS-Image for:
This Computer
or
Another Computer
When we selected 'This Computer' it took a while and then got the notification from the DELL OS Recovery Tool: There are NO OS-Images for the prod ?!
Please help how to solve this error so we are able to proceed bringing the laptop back to factory defaults with Windows 7.
DELL-Jesse L
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August 15th, 2018 06:00
E552018,
Unfortunately, Dell not supply any Windows 7 disk. You will need to locate a Windows 7 disk from the internet. You can click the link below to see if our forum member Philip Yip has a download for Windows 7.
Philip Yip Reinstallation Guides