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3 Posts
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2816
December 22nd, 2019 11:00
OEM Adobe Acrobat post upgrade to Win10?
Hello - I purchased an Inspiron about two years ago, paid for the pre-installed Adobe Acrobat DC, and the desktop also came with a free upgrade to Windows 10 Pro. Just yesterday, I went ahead and did the Windows 10 upgrade to the Inspiron. I backed up almost everything, but not the Adobe program folder. Certainly my mistake. The upgrade went fine, Windows 10 Pro is operating, though it wiped out everything else on the PC.
Question #1: Is there any way for me to get my Acrobat DC installed back on my now Windows 10 PC?
Question #2: If yes, how would one go about it without the Acrobat "program folder", or any Acrobat system disk provided at purchase?
Any help would be appreciated.
Louie
Mary G
4 Operator
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20.1K Posts
1
December 22nd, 2019 12:00
If you paid for the software it is not OEM but it can be reinstalled.
https://www.dell.com/support/article/us/en/04/sln288443/how-do-activate-subscribe-or-reinstall-my-adobe-subscription-software?lang=en
Don't feel bad about not saving the Adobe file. You could not have used it to reinstall. Added programs have to be reinstalled from disk or downloads after an upgrade to win 10.
Tesla1856
8 Wizard
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17.5K Posts
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December 22nd, 2019 13:00
Possibly. However, I would be very surprised if that old (install-able) version is also Windows-10 compatible. That's just not how Adobe works. It's more like ... New OS, new (now compatible) versions of their PDF software.
speedstep
9 Legend
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47K Posts
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December 23rd, 2019 10:00
ACROBAT DC is subscription software.
Acrobat DC is the latest version of Acrobat subscription software
The free version is here
https://get.adobe.com/reader/
I suggest NOT Selecting
SAY NO and NO
https://get.adobe.com/reader/download/?installer=Reader_DC_2019.021.20058_English_for_Windows&os=Windows%2010&browser_type=Gecko&browser_dist=Firefox&dualoffer=false&mdualoffer=true&stype=7789&d=McAfee_Security_Scan_Plus&d=McAfee_Safe_Connect
Lodestar1
3 Posts
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December 23rd, 2019 12:00
Thanks for the response. Not all versions of Acrobat DC is subscription. If you pay extra with your Dell PC, you get the non subscription version, which is what I had for the last few years.
Lodestar1
3 Posts
0
December 23rd, 2019 13:00
Thank you. I logged into Adobe and reach this screen:
Clicking on the item circled gets me to this screen:
No option for non-subscription, even thought the prior screen had it. Am I on the right track? Should I click under the "download and install A Pro DC", even under the subscription section?