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October 13th, 2017 04:00
No OS image for this tag, though images exist... Message when trying to recover
All
I believe this is the sequence of events that got me here
Alienware x51 R2
I "inherited" this from my son. I bought this for him as a christmas gift in 2014 and he's recently moved to a new box.
I updated the bios through the Dell site and began receiving Activate Windows shortly thereafter.
When I try to activate trough windows I receive an error code None of the resolutions to this problem on the net have helped. I have since tried to use the Dell OS recovery tool. When I run it, it recognizes my computer and the service tag, but says, "No OS image for this tag, though images exist for the product.
I've scanned the answers in this community for this problem, but I haven't identified any that seem relevant.
Can anyone suggest a path to green?
Thanks,
Der Duke
Philip_Yip
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October 16th, 2017 02:00
The Windows 10 Media Creation Tool is here (it should be updated to a new build in 1-2 days):
https://www.microsoft.com/en-gb/software-download/windows10
I've put together full installation instructions here:
http://dellwindowsreinstallationguide.com/windows-oem-faqs-and-downloads/#CleanInstall15063
Philip_Yip
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October 13th, 2017 08:00
Download Windows 10 from Microsoft (I would wait a few days so you can get the updated installation .iso) and clean install using your Windows 7 OEM Product Key. If your system shipped with Windows 8.x/10 OEM the key is embedded in the hardware and will automaically be input during installation.
Der Duke
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October 13th, 2017 15:00
Philip
It's that easy?
Thanks very much for your help
Der Duke
Der Duke
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October 16th, 2017 06:00
Philip
Thanks for putting this together!
I look forward to resolving my issue and going legit. I'll let you know how it works.
Thanks
Der Duke
kfhulme1
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October 18th, 2017 12:00
Philip - Are you sure this will work? I am having the exact same problem as Duke. I have an Alienware X51 R2, that originally came installed with Windows 7 Home Premium. Will a fresh Windows 10 install definitely work with my old Windows 7 activation key?
Philip_Yip
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October 18th, 2017 16:00
Just tested Windows 10 Version 1709 it still accepts Windows 7 OEM keys during installation (selecting the correct Edition of Windows 10)
Der Duke
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October 29th, 2017 12:00
Philip
Once again, thanks for your help. I finally had the opportunity to follow your above instructions and I'm happy to report that my account and digital license are in synch. I no longer have the above problem.
Best,
Duke
Philip_Yip
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October 29th, 2017 14:00
Fantastic, thanks for letting us know you had a successful install. :)
Mysticmumbles
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November 5th, 2017 23:00
hi im having similar problem but on a dell 3520 service tag number is and i dont want to go to windows 10 have it on my other computer and want to get rid of it i want windows 7 or at the most 8 can u help me plz