Mobile Plans App Support 27FEB2026

Updating this Post as we are now past the Mobile Plans end date. I cannot speak for other cellular providers as we use Verizon. Typically, I purchase eSIM accounts ahead of setting up the computer. Here are the steps for setting up the eSIM cellular now.

- First you need to get to the eSIM profiles page. (Settings > Network & Internet > Cellular > eSIM profiles)

- Click on Add Profile at the top. A pop-up will appear. I chose - Search for available profiles. Click Next.

- At this point it searched and found a profile I already purchased. Click Yes to use said profile.
- After the Downloading and installation of profile completes - Click Continue and Close on the pop-up
- Now you should see a profile on the screen. Click on that - then click Use. Click Yes to continue.
- This step is a coin toss. On three out of four computers I worked on, and after 30 seconds a pop-up appeared. Stating it was configuring the mobile broadband. I waited until it completed.
- Once it finished, I went back to the Network & internet > Cellular page. Had to change the option from SIM to eSIM. Again, waited about 15 seconds. The computer was now connected to cellular data.
- The one computer I did not get the configuring mobile broadband pop-up. I waited a full minute. I clicked back to the Network & internet > Cellular page. It was connected via eSIM. No need to change anything else.

Hopefully this helps anyone that ran into this issue.

It looks like this is Verizon-specific -- not specific to Dell, so they are your point of contact.  

@ejn63​ If you notice the first three words - Mobile Plans app. That affects all cellular network providers. Regardless of whether a person utilizes Verizon, T-Mobile, etc. For sake of argument, I started the search again. As you can see below:

If so, it sounds like that's going away and you'll need to go through the service provider for the connection.