i cannot download in my dell laptop

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Steps to fix -Download issue in laptop

Step 1: Troubleshoot web browser issues
Internet Explorer
If you’re having trouble downloading files with the Dell Download Manager and you are using Internet Explorer, try the following steps:

Open your Internet Explorer browser.
At the top of your browser window, click the Tools button.
On the options list, click Internet Options.
On the General tab under Browsing history, click the check box next to Delete browsing history on exit.
Click Apply, and then click OK.

Step 2: Uninstall and reinstall the Dell Download Manager
To uninstall the Dell Download Manager
Open the Start menu by clicking the Start button in your taskbar.
Click Control Panel.
Click Programs and Features.
On the programs list, double-click Akamai NetSession Interface.
Click Uninstall. 
To reinstall the Dell Download Manager
Open your Internet Explorer browser.
Click the Tools button.
On the options list, click Internet Options.
On the General tab under Browsing history, click the check box next to Delete browsing history on exit.
Click Apply, and then click OK.

Greeting,

Rachel Gomez