Unsolved
3 Posts
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267
June 6th, 2023 13:00
Goodix Fingerprint Sensor Driver not installing on i7706-79725
The fingerprint sensor on the above machine was working with no problems while I was out of town on vacation last week. I noticed today after connecting the machine back on my home network that the sensor wasn't working. I ran the update file from the Dell web site and kept getting the message shown below.
I also tried to uninstall the driver from the Apps screen and found that I couldn't reinstall it. It doesn't show on Device Manager after turning on hidden devices either. I was able to solve this problem the last time it happened but am completely stumped this time. Any ideas?
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jmhga44
3 Posts
0
June 9th, 2023 22:00
I found a solution on another web site that seemed to work. They recommended uninstalling the following from Device Manager.
After uninstalling restart the PC and the Goodix Fingerprint Sensor will appear under Biometric devices. You can then go to Settings/Accounts/Sign-In options to turn on the Fingerprint sensor.