This post is more than 5 years old
1 Rookie
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115 Posts
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10261
June 9th, 2018 07:00
Downloading Drivers directly from Manufacturers website
Following the Install of Win10 Spring Release version 1803, I have been experiencing issues with my Display. Posting in "MicroSoft Answers" the reply was that many users experienced many issues after 1803 Installed to include Display issues and the recommendation was to Update my Graphic Driver (Intel HD Graphics 4600). I went to the dell Site and the Driver offered was the same one installed in my Desktop. I then went to the Intel site, installed the Scan for updated Drivers software and it found there was an Updated Graphic driver available. I tried to Install the Updated driver and got the message in so many words, I must get my Drivers from Dell.
We all know that Dell has designed their hardware for the most part with exclusivity as to Drivers...thus the user can only Install driver Updates available at Dell's Site.
I sent an email to dell outing my Issue and that the Driver available at Dell is an older out of date Driver. I realize my Desktop is Out of Warranty, but was not pleased when the response was, too bad your Desktop is no longer in Warranty and we won't assist you.
My issue is if Dell is going to sell PC's where Dell is the exclusive provider of Updated Drivers, and, Dell does not keep the Driver Download dell site current with current Drivers than how does a dell owner Update their drivers? If Dell has designed their PC's to be exclusive as to Drivers, than Dell has taken on the responsibility to Keep the available Drivers current at the Dell Drivers download site. This is not a Warranty issue, it is an issue of responsibility...lock your customers out of Downloading Drivers from the Manufacturer, then you better keep your drivers at your site current. Or, is it now Dell's way to say to customers, we will force you so to speak to buy newer PC's if you are having an issue where you need the current Driver....by not having that newer driver available your only choice is to Buy a New PC.
Dell should NOT lock users out via their Driver designs to be unable to download and install Drivers from the Manufacturer
its like they have you their Hostage, you need a Newer driver, its not at our Website, buy a new PC. The Graphic driver at the dell Website is very outdated.
I can not Roll back the 1803 Update, it been longer than 10 days. I do not want to preform New Win10 Install.....I just want to Install the newest Graphic Driver for my Intel Graphic Driver and since it is not available at Dell, get it from Intel.
How do I get dell to assist me and many others facing the same issue?
Is there away to Unlock this proprietary\exclusive Driver Update Dell Only process so I can Install the Updated driver from in this case, Intel.
speedstep
9 Legend
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47K Posts
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July 9th, 2020 18:00
DCH drivers only work with 6th Gen and Newer INTEL.
OEM drivers are the ONLY option now that 1st thru 5th gen are End of life.
Intel HD 4600 Graphics driver
Version 20.19.15.5058, A05
The update addresses Intel Security Advisory INTEL-SA-00166.
. https://dl.dell.com/FOLDER05232824M/5/Intel-HD-4600-Graphics-Driver_KPCWH_WIN_20.19.15.5058_A05_01.EXE
Mary G
4 Operator
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20.1K Posts
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June 9th, 2018 10:00
There's a good reason why you can't install Intel drivers for integrated hardware. If you had a separate video card in your desktop--which you don't if HD Intel 4600 is the only hardware listed--you could download drivers from Intel, Nvidia or AMD. But integrated video is on the motherboard and is customized by Dell or any computer maker for their own boards and chip sets. Intel drivers from Intel would not work.
You should say what computer you have. Is it an approved model for Windows 10? If it is, maybe try updating the driver in Device Manager. It should say you already have the correct one. Or reinstall the same driver that you get from Dell. Go to Windows Update and see if there are any updates. There have been 3 or 4 updates for 1803 each correcting problems that have been reported. If you have a desktop tower and not an all in one, buy a new video card for windows 10 that can run on your hardware and power supply. You should be able to buy something for $50 or so. If you have an all in one computer, the motherboard is the same as a laptop and doesn't support a separate card.
souravBCREC
4 Posts
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July 8th, 2020 22:00
Intel gfx within your CPU is directly installed and combined to your CPU only and you can't change it so you should go for the driver provided from Dell support even if the scan shows there is a new one available, or if you want to, just download that one from Dell support to be sure and ignore it if it shows an update after that because Intel gfx don't need updating, unlike dedicated gfx which should be especially after some mad windows update.