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July 23rd, 2025 15:27
Dell Command Update 5.5.0 requires inexistent version of .NET Desktop Runtime to be installed
Environment : Dell Precision 3520 / Win 10 Pro
Dell Command Update detect as recommended update the rev 5.5.0 of itself, but is unable to install it (fails in error repetetively).
I tried to download it manually from Dell support
I downloaded the file Dell-Command-Update-Application_Y5VJV_WIN64_5.5.0_A00.EXE
When I try to install it "manually", I get the following error :
"Microsoft .NET Desktop Runtime version between 8.0.8 (x64) and 8.0.17 (x64) needs to be installed for this installation to continue."
Actually, I had "only" .NET 5 and 6
So I downloaded .NET 8 from Microsoft and installed it.
BUT the current version is 8.0.18 (and previous versions are not available), and then the check is still failing, since 8.0.18 is not between 8.0.8 and 8.0.17 !!!!
As a result, I'm in a "blocked" situation ...
Please provide ASAP a new update file allowing to run with .NET runtime 8.0.18
LaurentGrenet
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July 23rd, 2025 16:45
Actually, I've eventually found on MSoft servers the 8.0.17 rev of Desktop runtime, and installed it (after removing 8.0.18 ppreviously installed), and install of DCU 5.5.0 succeed !
Then I upgraded the 8.0.17 rev to the latest one (ie. 8.0.18), and DCU is still working fine.
Problem closed.
BUT, it is definitely NOT ACCEPTABLE that Dell delivers updates that require not only a minimum version of .net Desktop runtime (this is acceptable) but also a MAXIMUM version... that was likely the latest one at DCU update delivery time, but can be (and was) no more the latest one when the user tries to apply the update.
This reveals (and I would say "one more time") the very poor quality of Dell's programers....
(edited)
Ollleee
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July 29th, 2025 08:47
I've just encountered this issue. We were using Winget to install the Desktop Runtime but now the version is too new and DCU is failing. Really frustrating. Do you know where you found 8.0.17 version?
Ollleee
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July 29th, 2025 08:52
Actually for anyone reading this you can specify version with winget using --version flag (--version 8.0.17)
LaurentGrenet
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July 29th, 2025 14:04
Here : https://dotnet.microsoft.com/en-us/download/dotnet/8.0
Open the 8.0.17 paragraph, then on the right.
(edited)