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5437
August 17th, 2020 10:00
Dell Command Update 3.1.3 - Drivers are not downloading from network file share
Here's the setup.
Dell Command Update 3.1.3 installed on a Precision Tower 3420. I know it requires a bios update because it's current bios version is 2.13 and 2.15 is out. I have deployed the Dell Command Update using the following XML Settings:
Universal
C:\Program Files\Dell\CommandUpdate\
\\server\Drivers\Dell\FileStore\Catalog.xml
$DELL$
false
true
ManualUpdates
Never
true
true
true
true
true
true
true
true
true
true
true
true
true
true
Notice the Catalog path with my path to the server share.
The catalog on the server is organized like this:
Here is the command I use to execute dell command update on the Precision 3420:
"${env:ProgramFiles}\Dell\CommandUpdate\dcu-cli.exe" '/applyUpdates -catalogLocation="\\servername\Drivers\Dell\FileStore\Catalog.xml" -autoSuspendBitLocker=enable -reboot=disable -silent -outputLog="C:\Support\dcu-cli.log"'
Here is the dcu-cli.log that is generated:
My problem seems to be that, it reads the catalog.xml but it cannot download the files from the Server share? Why is that? Is there another switch I need to specify in order to tell Dell Command Update to download the files from my server share? I have been working on this for 3 days and keep running into the same problem.
tanielsen
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26 Posts
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August 20th, 2020 08:00
I sorted this out. When you are exporting the Catalog, you have to specify a "base" path, which should point to the folder where all the updates were exported to.
Really was not obvious to me in the menu. The terminology is poor, and it also seems like this should be something that can be easily handled systematically. If I'm specifying the file repository during export, why not include the base path along with it automatically?
Just seems like an unnecessary REQUIREMENT that isn't obviously stated as REQUIRED during the export of the catalog. Un-intuitive is what I would describe it as.
DELL-Cares
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August 18th, 2020 04:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
SamB84
1 Message
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November 5th, 2020 06:00
I have this same issue, error 1002, but i havent selected catalog only - i did repository as well. regardless of what i do the dell command update utility will not download the file (but it does do folder structure). If i go to the share manually and copy it over it works? Any ideas would be appreciated
magmichal05
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4 Posts
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February 8th, 2021 11:00
Hello tanielsen,
Regarding to your answer, what exactly do you mean by "base path"?
I have the same problem with network share so basically I have my driver repository on network share:
and when I'm trying to check updates then they are available:
But when I'm trying to install them error occurs after few seconds:
What I'm doing wrong here. I not fully understand your solution here.
briMGAOIS
2 Posts
1
April 6th, 2021 08:00
I am having the exact same issues. For testing, I use an external hard drive with all the downloaded driver files. I modified the .xml to reflect that the baseline is located on the external drive. Using Dell Command Update, the system is scanned and 10 updates are found. The folders are created on the local hard drive...but the driver .exe's are NOT copied over. Therefore, I get the a message that all updates failed. The activity log shows that the folders are created. But nothing was downloaded to those folders. As for doing this from a network share, the results are even worse. Even though I modify the .xml to reflect the network location, Dell Command Update runs and immediately says that no updates were found at all. So do not understand what is going on here.
tanielsen
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26 Posts
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April 12th, 2021 06:00
you have to export the repository to the external drive. It seems dell command update doesn't want to do this stuff for you automatically. There are like 3 manual steps just to update a repository.