2 Posts
1
17537
July 29th, 2021 13:00
Dell and problems with windows 11 22000.100 co release
I have no microphone driver
I lose a driver named Intel® Smart Sound Technology (Intel® SST) which windows 10 had
I have a problem with driver Intel(R) Smart Sound Technology (Intel(R) SST)) OED
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Viet Nguyen
2 Posts
1
July 31st, 2021 08:00
Hi
I just updated to Windows 11 with the same OS build and had the same issue.
My laptop is Dell Inspiron.
I found a solution is installing a sound driver downloaded from Dell website.
for me, it is this one Realtek-High-Definition-Audio-Driver_6CCVY_WIN_6.0.9147.1_A18.EXE
Hope it works for you too.
phatnguyen24062002
2 Posts
0
July 31st, 2021 09:00
My problem has been solved, but I don't know why. I download and install Realtek-High-Definition-Audio-Driver_06CMM_WIN_6.0.9147.1_A17.EXE that is different one, @Viet Nguyen . Then I restart and I lose all my sound driver. So, I uninstall that driver in control panel suddenly Windows has an update of realtek. Now I have sound and mic.
Thank everyone.
Now I can go back to my online learning.
Luke717
1 Rookie
•
116 Posts
1
July 31st, 2021 09:00
I'm also running Windows 11 preview with the same build, but on an XPS 8930 desktop. All good so far!
With your audio issue, @Viet Nguyen suggestion is good. Run the Support Assist app, see what it discovers and suggests. If no solution it might be worth reporting the problem to the Windows 11 team via the Feedback Hub. It could be an issue in the Windows 11 preview build.
Johny Freeman
2 Posts
0
November 1st, 2021 11:00
If none of this solves the problem, and it started after an update, it might be a problem with intel smart sound. To be sure just open device manager and under system devices look for "intel smart sound oed", check if there is a warning sign indicating some error in the driver. This may prevent even the audio device from appearing in the list of installed devices in the device manager.
To fix this first select "intel smart sound oed" and uninstall it, but don't restart the device otherwise it won't work.
After that look for the audio driver and install, being from dell will probably be Realtek, probably after this step the audio will have already returned, but restart the computer just to be sure.