B1163w Mono MFP scan assistant error

Hello,  I am currently having an error with my B1163w Mono MFP printer when i try to use scan assistant.  The error says "The requested image could not be scanned.  Please, check if your scanner is connected properly, if you system does not have enough memory, please, try to reduce the image resolution or size."  I have tried uninstalling everything for the printer, leaving the printer completely unplugged for more than 10 minutes.  I was wondering if there was a way to factory reset the printer, another way to fix this issue.  I have all the drivers up to date on the printer and I have 300 gb left on the drive i'm trying to scan the image into.