Unsolved
2 Intern
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14 Posts
0
21
April 12th, 2026 09:21
Alienware pro wireless headset device manager
My alienware pro headset recently started showing up as wireless chat for both headphones and earphones. Wired i bave wired game and wired chat. Is my dongle shot? Firmware is 4.1 headset 3.0 dongle.
smidude
1 Rookie
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2 Posts
0
April 13th, 2026 12:47
Update both headset and dongle firmware to match, then re-pair the dongle — your dongle’s probably not broken.
Reaper_0983
2 Intern
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14 Posts
0
April 13th, 2026 13:06
@smidude I Uninstalled the headset under sound and video game controllers restarted the reinstalled it registered correctly this time. Just some weird glitch. Firmware is up to date 4.1 on headset 3.0 on dongle per the support page. Also there's no way to make the dangle and headset firmware "match" since each has a different firmware number on support.
(edited)