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September 2nd, 2025 13:34
VxRail Plugin issue after upgrading to 8.0.361
Hello,
after upgrading from version 7.0.550 to 8.0.361, in VC vxrail plugin is correctly registered, but menus and functions are not visible (vxrail menu hides after few moments). I found this relevant logs in microservices log and in vsphere_client_virgo.log.
"2025-09-02 13:18:11,801" microservice.auth-service "2025-09-02T13:18:11.59403147Z stderr F 2025-09-02T13:18:11.593Z <00000000000000000000000000000000> auth-service [ERROR] <14914> verify.go TokenVerify() (87): Failed to get result state"
"2025-09-02 13:18:11,801" microservice.auth-service "2025-09-02T13:18:11.594042749Z stderr F 2025-09-02T13:18:11.593Z <3eff30513a123223cde4201a84bae432> auth-service [ERROR] <14914> authsvc.go TokenAuth() (159): Failed to get result state"
[2025-09-02T13:30:48.413Z] [ERROR] p-nio-127.0.0.1-5090-exec-32 70000685 100008 200007 com.vmware.vise.mvc.controllers.PluginServiceController An error occurred while contacting the plugin server (com.dell.vxrail:8.0.361.0:1618027852) dynamic extension SPI endpoint (/plugins/com.dell.vxrail~8.0.361.0~702374008/192.168.10.101-443/rest/vxm/private/v1/plugin/data/dynamicExtensions/ClusterComputeResource/monitor). com.vmware.vise.plugin.filter.exception.PluginServerDynamicSpiException: Plugin Server dynamic uri endpoint 'http://localhost:1080/external-vecs/http1/vcenter.vxrail.naval/443/plugins/com.dell.vxrail~8.0.361.0~702374008/192.168.10.101-443/rest/vxm/private/v1/plugin/data/dynamicExtensions/ClusterComputeResource/monitor' returned an error:
at com.vmware.vise.plugin.filter.impl.PluginDynamicExtensionFilteringServiceImpl.pluginServerDynamicUriFiltering(PluginDynamicExtensionFilteringServiceImpl.java:194)
I have already regenerated VC certificate and reimported with cert_util script, but issue persist.
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DELL-Sam L
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September 3rd, 2025 16:48
Hello amoriconi0876,
Here is the link to a couple of kb’s that maybe of assistance.
https://www.dell.com/support/kbdoc/en-us/000217347/vxrail-plugin-not-loading-any-information
https://www.dell.com/support/kbdoc/en-us/000221849/dell-vxrail-8-0-210-cluster-shows-under-vcenter-vxrail-dashboard-list
deruva
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September 10th, 2025 10:27
Hi, did you solve the issue? I've the same after an upgrade from 7.0.240 to 8.0.310..
DELL-Sam L
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September 10th, 2025 14:44
Hello deruva,
Did you have any errors on the system prior to doing the upgrade?
deruva
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September 10th, 2025 14:55
Hi, no error before the upgrade, everything was OK....but after the upgrade, the plugin is missing from vCenter view...
DELL-Sam L
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September 15th, 2025 14:12
Hello deruva,
Do you have the 'VxRail HTML5 Client Plugin' installed and registered on your cluster?
deruva
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September 15th, 2025 14:15
Hi, yes, it is correctly installed and registered, as REMOTE....