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May 21st, 2020 08:00

vSAN Support Insight on vxRAIL

Hi,

We noticed that (Online health) was offline.

So we enabled (vSAN Support Insight) and noticed that (Online health) went online after a while.

But in conversation with the Dell / EMC team they say that it is not necessary to enable this option because the vxRail Manager solution already has its environmental health checker.

However, as the administration of VMware is the responsibility of the end user and not of Dell / EMC we are in the dispute as to whether it is valid to speak or not.

I understand that this option is important for when you have a contract with the VMware support team, that is, they use this information to support you in case of a problem.

But as the vxRail solution is from Dell / EMC that uses the VMware hypervisor I understand that this option regardless of whether it is Dell / EMC or VMware that will provide me with support is important to be enabled, as it can be used for the need to assess the environment.

Does anyone have any information about this?

Thank you.

1 Message

July 14th, 2020 19:00

With VxRail you should always open cases related to vSphere directly with Dell EMC. However, In our case we have a TAM with VMware and VMware GSS has more experience pulling data from vSAN Support Insight so that is preferred if the case is escalated.

I also recommend deploying Skyline Advisor to collect data from vCenter, vROPs, and NSX-T.

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