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September 30th, 2021 06:00

Upgrade failed. Unexpected failure during upgrade from 4.7.536 to 7.0.421

I was try to upgrade from VxRail 4.7.536 to 7.0.241 and fail script for deploy OVA.

VxRail Update ran into a problem... at 18%

  • error deploy temp vxm

Starting deployment of the new VxRail Manager OVA file...

Do you know of any way to cancel this installation?

I only have the button to retry but not to cancel the upgrade, I have it blocked.

Sysadm_Desigual_0-1633007492487.png

Thanks in advance.

 

Moderator

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7.5K Posts

September 30th, 2021 15:00

Hello Sysadm_Desigual,

In order to cancel the install you will need to call into support for them to cancel the install.

4 Operator

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1.9K Posts

October 4th, 2021 23:00

In order to cancel LCM task, you need to enabled LCM advanced mode on VxRail Manager.
If you have enough privilege you can view the KB below to get steps.

https://www.dell.com/support/kbdoc/000158241

7 Posts

November 23rd, 2021 15:00

do you able to resolve this issue? because I have the same issue now, from 4.7.411 to 7.0.241! any one can help us, thanks in advanced

Moderator

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631 Posts

November 24th, 2021 11:00

Hello simovic,

You will need to open a support case if you can’t view the kb article linked above.

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