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January 15th, 2025 18:04
Dell VXrail support maintenance
I have a set of VXrail under Dell support maintenance, if I add third-party RAM to expand,
Will the maintenance affect it?
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Unsolved
1 Rookie
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2 Posts
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85
January 15th, 2025 18:04
I have a set of VXrail under Dell support maintenance, if I add third-party RAM to expand,
Will the maintenance affect it?
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DELL-Sam L
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January 16th, 2025 13:55
Hello Bosco Pong,
If you purchase the memory from a DellEMC or a DellEMC reseller, then your VxRail systems will be covered. However if you don’t, Then if there is an issue while troubleshooting your system we would ask that you put it back to the configuration that we sent it to you so we can test to make sure that the memory is not causing the issue.
Bosco Pong
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January 17th, 2025 06:15
@DELL-Sam L If we find out the issue is not caused by Third-Party RAM, Will the original maintenance by Dell be affected?
DELL-Sam L
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January 17th, 2025 13:54
Hello Bosco Pong,
Your original maintenance will not be affected if the issues is caused by hardware that was originally ship with your system.