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July 4th, 2011 12:00

Unable to Connect via Browser after install

We have installed Quest Liquidware and are having trouble connecting to it, After configuring its IP details I can’t connect via browser, we are getting the below? has anyone seen this before?

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.codehaus.xfire.XFireRuntimeException: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Error running manager configuration

org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:92)

org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)

$Proxy107.getInformation(Unknown Source)

com.trustednetworktech.identity.common.backend.server.SystemConfigurationServiceImpl.getInformation(SystemConfigurationServiceImpl.java:134)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IdentitySystemDomainRoot.getApplianceInformation(IdentitySystemDomainRoot.java:920)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.IManagerApplicationDomain$4.getVersion(IManagerApplicationDomain.java:64)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IManagerSessionDomainRoot.setSession(IManagerSessionDomainRoot.java:31)

com.trustednetworktech.identity.common.ui.web.application.base.domain.ApplicationDomain.setSession(ApplicationDomain.java:34)

com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareWebRequestCycle. (DomainAwareWebRequestCycle.java:23)

com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareRequestCycleFactory.newRequestCycle(DomainAwareRequestCycleFactory.java:26)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.CustomDomainAwareRequestCycleFactory.newRequestCycle(CustomDomainAwareRequestCycleFactory.java:38)

wicket.Session.newRequestCycle(Session.java:640)

wicket.protocol.http.WicketServlet.doGet(WicketServlet.java:214)

javax.servlet.http.HttpServlet.service(HttpServlet.java:617)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)

org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107)

org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

com.trustednetworktech.identity.imanager.ui.web.security.CustomAuthenticationProcessingFilter.doFilter(CustomAuthenticationProcessingFilter.java:67)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.securechannel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:138)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)

org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)

org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

root cause

org.codehaus.xfire.fault.XFireFault: Error running manager configuration

org.codehaus.xfire.fault.Soap11FaultSerializer.readMessage(Soap11FaultSerializer.java:31)

org.codehaus.xfire.fault.SoapFaultSerializer.readMessage(SoapFaultSerializer.java:28)

org.codehaus.xfire.soap.handler.ReadHeadersHandler.checkForFault(ReadHeadersHandler.java:111)

org.codehaus.xfire.soap.handler.ReadHeadersHandler.invoke(ReadHeadersHandler.java:67)

org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)

org.codehaus.xfire.client.Client.onReceive(Client.java:406)

org.codehaus.xfire.transport.http.HttpChannel.sendViaClient(HttpChannel.java:139)

org.codehaus.xfire.transport.http.HttpChannel.send(HttpChannel.java:48)

org.codehaus.xfire.handler.OutMessageSender.invoke(OutMessageSender.java:26)

org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)

org.codehaus.xfire.client.Invocation.invoke(Invocation.java:79)

org.codehaus.xfire.client.Invocation.invoke(Invocation.java:114)

org.codehaus.xfire.client.Client.invoke(Client.java:336)

org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:77)

org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)

$Proxy107.getInformation(Unknown Source)

com.trustednetworktech.identity.common.backend.server.SystemConfigurationServiceImpl.getInformation(SystemConfigurationServiceImpl.java:134)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IdentitySystemDomainRoot.getApplianceInformation(IdentitySystemDomainRoot.java:920)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.IManagerApplicationDomain$4.getVersion(IManagerApplicationDomain.java:64)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IManagerSessionDomainRoot.setSession(IManagerSessionDomainRoot.java:31)

com.trustednetworktech.identity.common.ui.web.application.base.domain.ApplicationDomain.setSession(ApplicationDomain.java:34)

com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareWebRequestCycle. (DomainAwareWebRequestCycle.java:23)

com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareRequestCycleFactory.newRequestCycle(DomainAwareRequestCycleFactory.java:26)

com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.CustomDomainAwareRequestCycleFactory.newRequestCycle(CustomDomainAwareRequestCycleFactory.java:38)

wicket.Session.newRequestCycle(Session.java:640)

wicket.protocol.http.WicketServlet.doGet(WicketServlet.java:214)

javax.servlet.http.HttpServlet.service(HttpServlet.java:617)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)

org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107)

org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

com.trustednetworktech.identity.imanager.ui.web.security.CustomAuthenticationProcessingFilter.doFilter(CustomAuthenticationProcessingFilter.java:67)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.securechannel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:138)

org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)

org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)

org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.29 logs.

Apache Tomcat/6.0.29

14 Posts

July 7th, 2011 06:00

Hi Elliot,

Excuse the delay in getting back to you: we'll take a look at this today.

Regards,

Hugh

38 Posts

July 11th, 2011 10:00

Hi Elliot

Sorry for the delay of getting back to you. Can you please let us know a bit more of your installation?

Which appliance did you install?

After installation, you were able to connect via the browser interface and configure the system? Can you recall those settings? if not, are you able to point to

https://hubIPorDNS/vscenter/app/admin/im-config.html ?

Did you specify a static or dynamic IP? would there be any chance the IP is taken by another machine?

Sorry that I have more questions at the moment than answers. hopefully we will get your assessment project started soon.

thanks

Jasmine

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