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1624
October 12th, 2011 04:00
Issue publishing a simple application to the Users Applications window
Hi there,
We have just installed a trial version of vWorkspace. We are able to add Applications to My Applications (vWorkspace Connector Folders) but the issue we are facing is if we try running the application for example from the Quest Software web access we get the error " The computer is not avilable at this time" ( see attached image image1.jpg).
I have also attached another image with a screenshot of the Managed Applications Windows (vWorkspace Farm\Rseources) if that helps in any way (image2.jpg).
Regards,
Darren
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PatrickRAtDell
37 Posts
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October 13th, 2011 00:00
This message indicates that the Quest Data Collector Service on the RD Session Host, Terminal Server or Managed Computer is not in communication with the Connection Broker. Simple troubleshooting steps would be:
1. Logon to the RD Session Host or Terminal Server via Host Console or RDC.
2. Verify that the Quest Data Collector Service is running.
3. Telnet to the TS/RDSH localhost on port 5203. Start -> Run -> Cmd -> Telnet localhost 5203
4. Telnet to a Quest Connection Broker on port 5201 (we know the broker service is running as you got an application list, but communication between the TS/RDSH & Broker could be blocked by a firewall or name resolution could be failing). Start -> Run -> Cmd -> Telnet NetBIOSnameOfBroker 5203.
If a TS/RDSH or Managed Computer (Virtual Desktop) cannot check-in with a connection broker, the broker will mark it as offline until it checks-in, so sessions are not sent to an offline RDP Host.
Here is a troubleshooting guide for vWorkspace that comes from Quest Support @ support.quest.com:
http://usdownloads.quest.com.edgesuite.net/Repository/support.quest.com/vWorkspace/7.1/Documentation/SOL66448/Troubleshooting%20vWorkspace.pdf
Another way to troubleshoot would be to download and install Quest Foglight for Virtual Desktops which should pinpoint the issue.
dhun3839
2 Posts
0
October 14th, 2011 03:00
Thank you for you help on this matter...we have now resolved the mattter, by removing and re-installing vWorkspace and selecting a customised installed.
Cheers
Darren