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6 Posts
0
307532
March 19th, 2015 12:00
Initial access to the VDI fails
I'm having a very rare issue once logged into web access, connecting to the VDI, the first 2-3 attempts fail. I receive the follow errors in this order.
-1
The Connection with the server has been interrupted.
Failed to connect to RDP proxy. Please contact your administrator.
After around my 3rd attempt, it connects fine. Once it idles for several hours, I experience this problem again. I've setup all the required VM prerequisites for the VDI not to sleep. Any ideas?
No Events found!
DELL-Sam H
57 Posts
0
March 30th, 2015 17:00
Hi Perez,
Is this on vWorkspace 8.5? Are you using the HTML5 connector within web access or the native connector?
Do you get the same problem if you connect internally, i.e. not through the secure access server? Does it affect all users?
Do you have Wan Acceleration (EOP Xtream) enabled? Try to disable all virtual channels (Printers, Microphone, Clipboard, Flash acceleration, Graphics Acceleration) and try again. If you don't get the error, try adding each virtual channel back one at a time.
Thanks,
Sam
perezd2
6 Posts
0
April 6th, 2015 10:00
I'm on 8.5 using HTML5. I've connected internally and disabled all channels as suggested. Enabled them one at a time and the problem still exists. This affects any and all users.
DELL-Sam H
57 Posts
0
April 24th, 2015 15:00
OK thanks.
Does this affect all browsers? I've found different browsers can exhibit different behaviour.
If it does affect all browsers, please log a service request on the portal and we can take a look into it.
Cheers, Sam
mwehr
34 Posts
0
April 27th, 2015 02:00
Hi Perez,
what do you see in the logs?
To activate on the VDI Clients:
Regedit: x86:
HKEY_LOCAL_MACHINE\SOFTWARE\ Provision Networks\Provision-IT
x64:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Provision Networks\Provision-IT
Add a String value of "DCServerLog" With data of C:\Temp\DC.log
I have a similar problem but only with anonymous user. It is random and affects only the first try to connect when the anonymous needs to be created. It is Independent of the connector type. (html5/native)
In case of a failed connect at the Clients the message:
"CSessionManager::SessionPreLogon - No existing session Information"
is logged only after a 15 seconds pause/timeout after the first connection try.
At Broker Side i see:
"Broker - INFO - CVdiMessage::sendDCMessage: ERROR: - Reading response failed - 10060"
best regards
Markus
perezd2
6 Posts
0
April 29th, 2015 07:00
I receive this in the Freezer logs from my GW server.
2015-04-29 08:11:22.892 - 8412 - Freezer.Common.Utils - DEBUG - Logging enabled.
2015-04-29 08:11:22.923 - 8412 - RdpProxy - INFO - Server Connected at port:9000
2015-04-29 08:11:24.595 - 9196 - Freezer.Common.Utils - DEBUG - Logging enabled.
2015-04-29 08:11:24.626 - 9196 - RdpProxy - WARN - Failed to open socket on port [9000]. Attempting next port.
System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at Freezer.Common.SocketStateObject.Start() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 80
2015-04-29 08:11:24.642 - 9196 - RdpProxy - INFO - Server Connected at port:9001
2015-04-29 08:11:24.673 - 9196 - Freezer.Tools.SessionService - ERROR - Failed to open freezer WCF service.
System.ServiceModel.AddressAlreadyInUseException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name. ---> System.IO.PipeException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name.
--- End of inner exception stack trace ---
at System.ServiceModel.Channels.PipeConnectionListener.Listen()
at System.ServiceModel.Channels.ConnectionAcceptor.StartAccepting()
at System.ServiceModel.Channels.ExclusiveNamedPipeTransportManager.OnOpen()
at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener)
at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback)
at System.ServiceModel.Channels.NamedPipeChannelListener`2.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at Freezer.Tools.SessionService.Start(Int32 endpointHashcode) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Tools\SessionService.cs:line 44
2015-04-29 08:11:26.376 - 10436 - SessionController - DEBUG - Init: new sessionId is: acc0181a-33b8-4b1b-8ece-81e5e4bf1fe1
2015-04-29 08:11:27.845 - 14764 - RdpProxy - ERROR - Socket has failed!!
System.Net.Sockets.SocketException (0x80004005): A blocking operation was interrupted by a call to WSACancelBlockingCall
at System.Net.Sockets.Socket.Accept()
at Freezer.Common.SocketStateObject.StartListening(Object o) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 122
2015-04-29 08:11:27.845 - 14764 - RdpProxy - INFO - Exiting socket thread.
2015-04-29 08:11:27.845 - 8712 - Freezer.Tools.SessionService - ERROR - Failed to close freezer WCF service.
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.ServiceHost, cannot be used for communication because it is in the Faulted state.
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
at Freezer.Tools.SessionService.Stop() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Tools\SessionService.cs:line 58
2015-04-29 08:11:28.236 - 9196 - Freezer.Common.Utils - DEBUG - Logging enabled.
2015-04-29 08:11:28.267 - 9196 - RdpProxy - WARN - Failed to open socket on port [9000]. Attempting next port.
System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at Freezer.Common.SocketStateObject.Start() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 80
2015-04-29 08:11:28.267 - 9196 - RdpProxy - INFO - Server Connected at port:9001
2015-04-29 08:11:28.298 - 9196 - Freezer.Tools.SessionService - ERROR - Failed to open freezer WCF service.
System.ServiceModel.AddressAlreadyInUseException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name. ---> System.IO.PipeException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name.
--- End of inner exception stack trace ---
at System.ServiceModel.Channels.PipeConnectionListener.Listen()
at System.ServiceModel.Channels.ConnectionAcceptor.StartAccepting()
at System.ServiceModel.Channels.ExclusiveNamedPipeTransportManager.OnOpen()
at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener)
at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback)
at System.ServiceModel.Channels.NamedPipeChannelListener`2.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at Freezer.Tools.SessionService.Start(Int32 endpointHashcode) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Tools\SessionService.cs:line 44
2015-04-29 08:11:30.268 - 12384 - clientSide - DEBUG - not using webworkers
2015-04-29 08:11:30.628 - 17788 - clientSide - DEBUG - wss://remote.federal.dell.com/Vworkspace/Freezer/api/Image?sessionId=acc0181a-33b8-4b1b-8ece-81e5e4bf1fe1
2015-04-29 08:11:31.581 - 29448 - clientSide - DEBUG - startRdpProcess: /Vworkspace/Freezer//Session/StartProcess?sessionid=acc0181a-33b8-4b1b-8ece-81e5e4bf1fe1&time=1430313091716
2015-04-29 08:11:31.581 - 13964 - SessionController - ERROR - User setting missin. Sess: acc0181a-33b8-4b1b-8ece-81e5e4bf1fe1
2015-04-29 08:11:31.925 - 14632 - clientSide - DEBUG - WS close:Session does not exist.
2015-04-29 08:11:39.660 - 10800 - SessionController - DEBUG - Init: new sessionId is: a23782df-1139-4b81-92c4-1aa2839b2819
2015-04-29 08:11:41.160 - 17672 - clientSide - DEBUG - not using webworkers
2015-04-29 08:11:41.441 - 23916 - clientSide - DEBUG - wss://remote.federal.dell.com/Vworkspace/Freezer/api/Image?sessionId=a23782df-1139-4b81-92c4-1aa2839b2819
2015-04-29 08:11:41.551 - 8712 - WebSocket - DEBUG - WebSocket [Image] opened.
2015-04-29 08:11:41.598 - 28716 - clientSide - DEBUG - startRdpProcess: /Vworkspace/Freezer//Session/StartProcess?sessionid=a23782df-1139-4b81-92c4-1aa2839b2819&time=1430313101736
2015-04-29 08:11:41.629 - 13964 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Starting WyseRDP. [C:\inetpub\wwwroot\Vworkspace\Freezer\bin\WyseRdp.exe 10.188.78.39 -u david_perez -p 01000000D08C9DDF0115D1118C7A00C04FC297EB01000000CC239CF58ADB8F46B0114EE16941C77804000000020000000000106600000001000020000000B4675226F0D9A9AA9B475BB5298F2F29AF9921B9D7BA8F8E148C6FF2FCEDB855000000000E8000000002000020000000F7CCE98CB46765378FBC6C383DEC45B784A1FA8747AF07FAA07249491AD5B30010000000350FF4F14A28610AA73954BB1520FBAB40000000F22526D0D5489819D5C243F4A405C37CA7E64BBF77C0910C23BA7AD891BA40BDC2202348224A444DAAB9F8D2C5EB80D8753FEC275531D825A819705B6E3AD8CB -d federal.dell.com --enable-nla -g 2132x1105 -a 32 -i a23782df-1139-4b81-92c4-1aa2839b2819 -x f -pns explorer.exe -s pnstart.exe -r printer:vWorkspace_Html5_Printer='MS Publisher Imagesetter' --audio_javascript adpcm --proxyport 9001 --mmrport 9101 --cursor]
2015-04-29 08:11:41.754 - 12384 - WebSocket - DEBUG - Session [a23782df-1139-4b81-92c4-1aa2839b2819] web socket closed. Exception [The I/O operation has been aborted because of either a thread exit or an application request]
2015-04-29 08:11:41.785 - 19568 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:11:41.785 - 21292 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:11:41.785 - 29144 - UserState - DEBUG - RDP ProcessExited for: [a23782df-1139-4b81-92c4-1aa2839b2819]
2015-04-29 08:11:41.801 - 29144 - UserState - DEBUG - RDP ProcessExited: Cleaning up for [a23782df-1139-4b81-92c4-1aa2839b2819]
2015-04-29 08:11:42.394 - 8500 - Freezer.Common.Utils - DEBUG - Logging enabled.
2015-04-29 08:11:42.426 - 8500 - RdpProxy - WARN - Failed to open socket on port [9000]. Attempting next port.
System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at Freezer.Common.SocketStateObject.Start() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 80
2015-04-29 08:11:42.426 - 8500 - RdpProxy - WARN - Failed to open socket on port [9001]. Attempting next port.
System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at Freezer.Common.SocketStateObject.Start() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 80
2015-04-29 08:11:42.426 - 8500 - RdpProxy - INFO - Server Connected at port:9002
2015-04-29 08:11:42.473 - 8500 - Freezer.Tools.SessionService - ERROR - Failed to open freezer WCF service.
System.ServiceModel.AddressAlreadyInUseException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name. ---> System.IO.PipeException: Cannot listen on pipe name 'net.pipe://localhost/20306895/' because another pipe endpoint is already listening on that name.
--- End of inner exception stack trace ---
at System.ServiceModel.Channels.PipeConnectionListener.Listen()
at System.ServiceModel.Channels.ConnectionAcceptor.StartAccepting()
at System.ServiceModel.Channels.ExclusiveNamedPipeTransportManager.OnOpen()
at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener)
at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback)
at System.ServiceModel.Channels.NamedPipeChannelListener`2.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at Freezer.Tools.SessionService.Start(Int32 endpointHashcode) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Tools\SessionService.cs:line 44
2015-04-29 08:11:42.879 - 10800 - clientSide - DEBUG - WS close:
2015-04-29 08:11:44.723 - 13964 - UserState - DEBUG - SendPnInfo:
www.w3.org/.../XMLSchema" xmlns:xsi=" www.w3.org/.../XMLSchema-instance">
10.188.117.26
Windows
0
0
HTML5
vworkspace
8.5.307.1400
2015-04-29 08:11:44.723 - 13964 - RdpProxy - DEBUG - Sending PNInfo. [
10.188.117.26
Windows
0
0
HTML5
vworkspace
8.5.307.1400
]
2015-04-29 08:11:44.942 - 13040 - RdpProxy - ERROR - Socket has failed!!
System.Net.Sockets.SocketException (0x80004005): A blocking operation was interrupted by a call to WSACancelBlockingCall
at System.Net.Sockets.Socket.Accept()
at Freezer.Common.SocketStateObject.StartListening(Object o) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 122
2015-04-29 08:11:44.942 - 13040 - RdpProxy - INFO - Exiting socket thread.
2015-04-29 08:11:44.942 - 28716 - Freezer.Tools.SessionService - ERROR - Failed to close freezer WCF service.
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.ServiceHost, cannot be used for communication because it is in the Faulted state.
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
at Freezer.Tools.SessionService.Stop() in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Tools\SessionService.cs:line 58
2015-04-29 08:11:53.851 - 15488 - RdpProxy - ERROR - Socket has failed!!
System.Net.Sockets.SocketException (0x80004005): A blocking operation was interrupted by a call to WSACancelBlockingCall
at System.Net.Sockets.Socket.Accept()
at Freezer.Common.SocketStateObject.StartListening(Object o) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 122
2015-04-29 08:11:53.851 - 15488 - RdpProxy - INFO - Exiting socket thread.
2015-04-29 08:12:55.382 - 23056 - SessionController - DEBUG - Init: new sessionId is: 464f7899-ca4a-422b-a698-501635d89e92
2015-04-29 08:12:57.023 - 23808 - clientSide - DEBUG - not using webworkers
2015-04-29 08:12:57.335 - 27892 - clientSide - DEBUG - wss://remote.federal.dell.com/Vworkspace/Freezer/api/Image?sessionId=464f7899-ca4a-422b-a698-501635d89e92
2015-04-29 08:12:58.117 - 12384 - WebSocket - DEBUG - WebSocket [Image] opened.
2015-04-29 08:12:58.148 - 30664 - clientSide - DEBUG - startRdpProcess: /Vworkspace/Freezer//Session/StartProcess?sessionid=464f7899-ca4a-422b-a698-501635d89e92&time=1430313178293
2015-04-29 08:12:58.164 - 23056 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Starting WyseRDP. [C:\inetpub\wwwroot\Vworkspace\Freezer\bin\WyseRdp.exe 10.188.78.39 -u david_perez -p 01000000D08C9DDF0115D1118C7A00C04FC297EB01000000CC239CF58ADB8F46B0114EE16941C7780400000002000000000010660000000100002000000027BA3BA79824805B014A9D4DC29CD4705ED8A4D0466C1B290A6EFA97137E5D7A000000000E800000000200002000000020BA750AE88FF21F225B3C1AB635FE5D30B5818DAA8BBBED5DFDCC0DC82AD5B01000000088849AD7297C9E57F47FF7444FF8B751400000006285858B53F4E3BDA6EF02CF4E82CE15176B62DD07B3859BBE21788DB1EBB3A70D5EEB366DE56719DB0D398B1472B72AABB5C64D638005C9C55F2A160C9D47C3 -d federal.dell.com --enable-nla -g 2132x1105 -a 32 -i 464f7899-ca4a-422b-a698-501635d89e92 -x f -pns explorer.exe -s pnstart.exe -r printer:vWorkspace_Html5_Printer='MS Publisher Imagesetter' --audio_javascript adpcm --proxyport 9002 --mmrport 9102 --cursor]
2015-04-29 08:12:58.257 - 23084 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - RDP STARTING 1000066b8: -*- Adding printer: 'vWorkspace_Html5_Printer' --> 'MS Publisher Imagesetter'
2015-04-29 08:12:58.257 - 23084 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: printer_add( 'vWorkspace_Html5_Printer', 'MS Publisher Imagesetter' )
2015-04-29 08:12:58.257 - 23084 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: client_sock_connect()...
2015-04-29 08:12:58.273 - 23084 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: host=127.0.0.1, port=9002
2015-04-29 08:12:58.414 - 23084 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: client_sock_connect()...
2015-04-29 08:12:58.414 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: host=127.0.0.1, port=9102
2015-04-29 08:12:58.414 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: printer_enum( 0 )
2015-04-29 08:12:58.414 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: Connect to the host 10.188.78.39 ...
2015-04-29 08:12:58.414 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: client_sock_connect()...
2015-04-29 08:12:58.414 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: host=10.188.78.39, port=3389
2015-04-29 08:12:58.414 - 30664 - RdpProxy - DEBUG - INIT CAME WITH SESSION ID : 464f7899-ca4a-422b-a698-501635d89e92
2015-04-29 08:12:58.429 - 23056 - UserState - DEBUG - SendPnInfo:
www.w3.org/.../XMLSchema" xmlns:xsi=" www.w3.org/.../XMLSchema-instance">
10.188.117.26
Windows
0
0
HTML5
vworkspace
8.5.307.1400
2015-04-29 08:12:58.429 - 23056 - RdpProxy - DEBUG - Sending PNInfo. [
10.188.117.26
Windows
0
0
HTML5
vworkspace
8.5.307.1400
]
2015-04-29 08:12:58.429 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: SET_PNINFO:
2015-04-29 08:12:58.492 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: RDP: NLA CredSSP Authentication
2015-04-29 08:12:58.757 - 2972 - clientSide - DEBUG - wss://remote.federal.dell.com/Vworkspace/Freezer/api/Input?sessionId=464f7899-ca4a-422b-a698-501635d89e92
2015-04-29 08:12:58.851 - 15488 - WebSocket - DEBUG - WebSocket [Input] opened.
2015-04-29 08:12:58.914 - 27892 - clientSide - DEBUG - Input WS Open
2015-04-29 08:12:58.929 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: NLA_SSL_connect():218: SSL_get_verify_result=0: unable to get local issuer certificate
2015-04-29 08:12:58.929 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000066b8: NLA_SSL_connect():229: Peer common name (WIN7VM-021.federal.dell.com) doesn't match host name (10.188.78.39)
2015-04-29 08:12:59.054 - 23084 - clientSide - DEBUG - wss://remote.federal.dell.com/Vworkspace/Freezer//api/Audio?sessionId=464f7899-ca4a-422b-a698-501635d89e92
2015-04-29 08:12:59.164 - 29448 - WebSocket - DEBUG - WebSocket [Audio] opened.
2015-04-29 08:12:59.211 - 14764 - clientSide - DEBUG - Audio connected!
2015-04-29 08:13:04.211 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 000025e4: RDP: Decompression type is RDP 6.1 Bulk
2015-04-29 08:13:04.211 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 00002e94: RDP: Bitmap Codec NSCodec
2015-04-29 08:13:09.821 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:09.821 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: INFO
2015-04-29 08:13:09.821 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.821 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message:
2015-04-29 08:13:09.821 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - www.w3.org/.../XMLSchema" xmlns:xsi=" www.w3.org/.../XMLSchema-instance">
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 10.188.117.26
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Windows
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 0
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 0
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - HTML5
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - vworkspace
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - 8.5.307.1400
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: PING
2015-04-29 08:13:09.837 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.915 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message: ACK
2015-04-29 08:13:09.915 - 23068 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:09.946 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:09.946 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: PING
2015-04-29 08:13:09.946 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.024 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message: ACK
2015-04-29 08:13:10.024 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.040 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:10.040 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: PING
2015-04-29 08:13:10.040 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.118 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message: ACK
2015-04-29 08:13:10.118 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.149 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:10.149 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: PING
2015-04-29 08:13:10.149 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.227 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message: ACK
2015-04-29 08:13:10.227 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.227 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNINFO Handler
2015-04-29 08:13:10.227 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: PING
2015-04-29 08:13:10.227 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Send VC message: ACK
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNTSC Handler
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: IS
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Info: PNTSC Handler
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG - Message received: VE1.0
2015-04-29 08:13:10.306 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:11.509 - 7604 - WebSocket - DEBUG - Session [464f7899-ca4a-422b-a698-501635d89e92] web socket closed.
2015-04-29 08:13:11.524 - 30664 - RdpProxy - DEBUG - HandleSocket: Exception: An existing connection was forcibly closed by the remote host
2015-04-29 08:13:11.524 - 17672 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:11.524 - 30664 - RdpProxy - ERROR - Server exception.
System.Net.Sockets.SocketException (0x80004005): An existing connection was forcibly closed by the remote host
at Freezer.Common.Utils.readAll(Socket socket, Byte[]& data) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\Utils.cs:line 121
at Freezer.Common.SocketStateObject.handleSocket(Object o) in d:\Build\349\vWorkspace\Elbling\Sources\SRC\Freezer\IIS\Freezer\Common\RdpServer.cs:line 160
2015-04-29 08:13:11.524 - 27892 - UserState374054fd-c1e9-1f7f-77eb-d1a4d75fff3 - DEBUG -
2015-04-29 08:13:11.540 - 17932 - UserState - DEBUG - RDP ProcessExited for: [464f7899-ca4a-422b-a698-501635d89e92]
2015-04-29 08:13:11.540 - 17932 - UserState - DEBUG - RDP ProcessExited: Cleaning up for [464f7899-ca4a-422b-a698-501635d89e92]
2015-04-29 08:13:11.571 - 19568 - WebSocket - DEBUG - Session [464f7899-ca4a-422b-a698-501635d89e92] web socket closed.
2015-04-29 08:13:11.571 - 10800 - WebSocket - DEBUG - Session [464f7899-ca4a-422b-a698-501635d89e92] web socket closed.
mwehr
34 Posts
0
April 29th, 2015 07:00
Hello David,
I dont use the RDP Gateway together with the HTML5 Client since its already HTTPS -Websocket..
Did you try without RDP Gateway?
In my case the random connection errors seem to have root cause in a 15 seconds timeout before
"CSessionManager::SessionPreLogon - No existing session Information"
is logged at the virtual Desktop side.
best regards
Markus
perezd2
6 Posts
0
April 29th, 2015 08:00
I have it setup with HTML5 and the Native Connector. The Native connector relies on the RDP. Is there a way to disable without affecting the Native Connector?
mwehr
34 Posts
0
April 29th, 2015 09:00
Trying to understand your Setup:
You have a problem with random connection error after some hours of idle time + It occures with the HTML5 connector?!
In your Web Access for HTML5 you have the Secure Gateway enabled? If yes you could try to disable it.
regarding the idle time: The IIS recycles app pools peridically this leads to a "warm up" delay the first time someone hits the site.
DELL-Kevin R
25 Posts
0
May 19th, 2015 04:00
Hi Perez,
The support team and I were just discussing this again - and we would like to know if you are running VMWare? Reason we ask is it could be Wake on LAN, see this KB:
supportadmin.prod.quest.corp/.../1-7GCC1-4332
Also can you tell me if the console shows the machine as offline?
Thanks
Kevin
perezd2
6 Posts
0
May 26th, 2015 10:00
We're running VMWare 5.5. I'm unable to access the link provided. The machines shows Powered On. Wake on LAN is enabled for all VMs.
DELL-Kevin R
25 Posts
0
May 27th, 2015 05:00
Sorry - that was an internal link. I think the best way is to raise a support request with us and we can take a proper look at this. Please raise a case with us here: support.software.dell.com/manage-service-request
perezd2
6 Posts
0
May 27th, 2015 06:00
I do have one open. SR2722544. Had it open for a while. Just wanted to better my chances for a solution. Dell Fed will be using this as a case study, so I'm pretty desperate to get this resolved.
DELL-Kevin R
25 Posts
0
May 27th, 2015 06:00
Ok - I manage the team who you have already been in contact with, so I have just spoken to them on this. We'll be in contact through the SR.
DELL-Sam H
57 Posts
0
May 27th, 2015 06:00
Hi Perez,
I think the link Kevin was trying to share was this one:
https://support.software.dell.com/vworkspace/kb/76314
Can you check all VMware settings for the VMs with regards to power management?
Thanks,
Sam