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October 12th, 2012 00:00
IE Crash caused by PNMFHook.dll
One of our recently deployed vWorkspace 7.6 customers is having repeated IE crashes on a Windows 2008R2 RDSH server. Looking in the application event log, the offending module is PNFMHook.dll. Example event message is:
Faulting application name: iexplore.exe, version: 9.0.8112.16450, time stamp: 0x503723f6
Faulting module name: PNMFHook.dll, version: 7.6.305.791, time stamp: 0x4fd2e1b1
Exception code: 0xc0000005
Fault offset: 0x0005f331
Faulting process id: 0x8cc
Faulting application start time: 0x01cda80d9d72a419
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\PNMFHook.dll
Report Id: dd1c996c-1400-11e2-869a-0050569560ef
Other customers with similar deployments are not having any issues. I am trying to find what is different about this customer environment.
In the meantime, I have removed the DLL from the AppInit_DLLs registry value to stop it loading which seems to have stopped the crashes. However, I would like to know what it does so I know what functionality I have disabled. From the file description (MMR1.2 Hook), I assume it is used for multimedia redirection.
Scott.