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165480
July 25th, 2013 03:00
Can't launch vWS app, but can connect to Broker on android/iPhone
Hi Guys,
Hoping you can tell me what I've done wrong. Here's a basic network diagram of how we have things set up:
, here's how our Secure-IT box is configured:
On a windows laptop (using port 443), I can connect in fine, I get the vWS webpage, I can login, I can then see my applications, and I can click one and successfully launch it.
On my android or iPhone, I can connect fine (using port 47443), I can login to the vWS app, I can see my applications, but when I try and click one to launch it, I get a "There are no available terminal servers to connect to at this time. Please report this message to your systom administrator". This is using the same user, so I know the application is configured correctly as it works fine on a laptop.
Any ideas what I've done wrong? In the android/iPhone app in the location settings I have it configured like this:
HTTPS selected
Broker Name / IP:
Broker TCP Port: 47443
NAT: ticked
RDP over SSL: ticked
Secure Gateway Name/IP:
Secure Gateway TCP Port: 47443
This is using vWorkspace v8.0 on 2008 R2
Thanks!
Paula_Groves
1 Message
1
July 25th, 2013 07:00
Hi Nick,
Should the Secure Gateway TCP Port be 443?
sader82
43 Posts
0
July 25th, 2013 05:00
Hi Nick,
We had simulair issues with version 7.2 en 7.6. we notised that a iphone / ipad user cannot connect trough a load balancer.
So if you use redundant servers with a load balancer. try to connect to just a single server.
nicholas.fletch
31 Posts
0
July 25th, 2013 23:00
Hi Sander,
Interesting, but not really a solution. We do have 2 F5s inbetween the internet and the Secure-IT box, but they're non negotiable. We don't actually do any load balancing though, there's only 1 Secure-IT box and one CB.
Hi Paula,
which bit are you talking about? In the first diagram?
[edit]
Paula you were right! I figured out what you meant, it was a client misconfiguration, I changed the port from 47443 to 443 in the client and it works. Now that I think abou it, it's obvious, really
[/edit]
Cheers,
Nick.