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August 23rd, 2012 13:00
Cannot load .pit file with Quest vWorkspace Client 7.6 from External (Remote Access through Juniper SA https)
We are getting the following error message if we want to start VDI Session via Remote Access (Juniper SA-4500)
The Connection to the Remote Access (Juniper SA-4500) works fine an we are getting also the portal with the link to our internal Quest Web Access site. When I log on to the Quest Web Access with my credentials I'm getting the following error message
Quest vWorspace Client
Cannot load file "C:\Users\xxxxx\AppData\Local\Microsoft\Temporary Internet Files\Content.IE5\xxxxxx\xxxxxxxxxx.pit
From the Internal Network everything works fine. I can connect via Internal URL to the WebAccess Site, use my credentials and log on to my VDI Desktops
We are working without the Secure Gateway. The internal and the exernal URL are different.
The internal URL and the external URL are different like
Internal : http://lt-portal. .local
External : https://portal. .ch
Technical Data :
We are using Version 7.6.305.791
Web Access Connector 7.6.0.791
Client OS Windows 7 Enterprise with SP1
IE 9.0.8112.16421
It's difficult to troubleshoot because there seems to be no entries in the eventlogs of client, webaccess server and connection broker
I would appreciate any help.
Regards Thomas