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2 Posts
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2831
May 31st, 2011 14:00
Agents not reporting to HUB
the Assessment agent is not working. If I install the agent using the default configuration, it tries to contact the HUB on the wrong IP address (10.10.3.254:5501).
If I install the Agent by using the HubAddress=xxx.xxx.xxx.xxx command I get the following error in the "tnt_os_load_cert failed: no suck file or directory" , "grd_load_cert tntgrd_os_load_cert failed", and "mgrCertDiscover : sleeping for 30 seconds" It then never tries to send the inventory.
No Events found!
bsakata
2 Posts
0
May 31st, 2011 16:00
Looks like the agent downloads mgrcert.pem and within this file is a URL to the SOAP API. This URL for some reason is wrongly referencing 10.10.3.254. If I change this to the correct IP of the HUB, the agent now registers with it.
Now though, I still have no stat/inventory and logs show abunch of errors:
tntgrd.exe[8124] 0 2011-05-31 13:31:03 Starting 32Bit Standard Connector ID, Version 2.0.0-0
tntgrd.exe[8124] 1 2011-05-31 13:31:04 tnt_getHrCache: unable to open C:\Program Files\Quest Software\VDI Assessment Agent\hrcache
tntgrd.exe[8124] 2 2011-05-31 13:31:05 Sending Inpection reports to Hub: 10.125.100.216
tntgrd.exe[8124] 3 2011-05-31 13:31:09 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 4 2011-05-31 13:31:09 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 5 2011-05-31 13:31:19 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 6 2011-05-31 13:31:19 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 7 2011-05-31 13:31:29 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 8 2011-05-31 13:31:29 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 9 2011-05-31 13:31:39 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 10 2011-05-31 13:31:39 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 11 2011-05-31 13:31:49 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 12 2011-05-31 13:31:49 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 13 2011-05-31 13:31:59 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 14 2011-05-31 13:31:59 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 15 2011-05-31 13:32:09 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 16 2011-05-31 13:32:09 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 17 2011-05-31 13:32:19 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 18 2011-05-31 13:32:19 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 19 2011-05-31 13:32:29 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 20 2011-05-31 13:32:29 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 21 2011-05-31 13:32:39 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 22 2011-05-31 13:32:39 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 23 2011-05-31 13:32:49 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 24 2011-05-31 13:32:49 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 25 2011-05-31 13:32:49 do_os_init_stats_1: wmi initilization failed. If you continue to see this error message accross multiple reporting periods, restart cid or reboot machine may solve this problem
tntgrd.exe[8124] 26 2011-05-31 13:33:01 get_dir_stats: the file C:\Users\bsakata\Desktop\OldDesktop1\Old Computer\BrentsStuff\hamsterlibrary\D~scripts\exchange\testsmtp\ExpertsExchange.Utilities.Networking.Smtp\ExpertsExchange.Utilities.Networking.Smtp\ + ExpertsExchange.Utilities.Networking.sln{Rev 2008;07;17 15;57;47 PM}.sln is longer than max_path
tntgrd.exe[8124] 27 2011-05-31 13:33:01 get_dir_stats: the file C:\Users\bsakata\Desktop\OldDesktop1\Old Computer\BrentsStuff\hamsterlibrary\D~scripts\exchange\testsmtp\ExpertsExchange.Utilities.Networking.Smtp\ExpertsExchange.Utilities.Networking.Smtp\ + ExpertsExchange.Utilities.Networking.Smtp.cmbx{Rev 2008;07;17 15;57;47 PM}.cmbx is longer than max_path
tntgrd.exe[8124] 28 2011-05-31 13:33:01 get_dir_stats: the file C:\Users\bsakata\Desktop\OldDesktop1\Old Computer\BrentsStuff\hamsterlibrary\D~scripts\exchange\testsmtp\ExpertsExchange.Utilities.Networking.Smtp\ExpertsExchange.Utilities.Networking.Smtp\ + ExpertsExchange.Utilities.Networking.Smtp.prjx{Rev 2008;07;17 15;57;49 PM}.prjx is longer than max_path
tntgrd.exe[8124] 29 2011-05-31 13:33:01 get_dir_stats: the file C:\Users\bsakata\Desktop\OldDesktop1\Old Computer\BrentsStuff\hamsterlibrary\D~scripts\exchange\testsmtp\ExpertsExchange.Utilities.Networking.Smtp\ExpertsExchange.Utilities.Networking.Smtp\ + expertsexchange.utilities.networking.smtp.sln{Rev 2008;07;17 15;57;49 PM}.sln is longer than max_path
tntgrd.exe[8124] 30 2011-05-31 13:33:03 tnt_os_get_displays_info: get 1 monitors
tntgrd.exe[8124] 31 2011-05-31 13:33:24 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 32 2011-05-31 13:33:24 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 33 2011-05-31 13:33:35 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 34 2011-05-31 13:33:35 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 35 2011-05-31 13:33:45 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 36 2011-05-31 13:33:45 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 37 2011-05-31 13:33:55 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 38 2011-05-31 13:33:55 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 39 2011-05-31 13:34:05 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 40 2011-05-31 13:34:05 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 41 2011-05-31 13:34:19 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 42 2011-05-31 13:34:19 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 43 2011-05-31 13:34:32 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 44 2011-05-31 13:34:32 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 45 2011-05-31 13:34:44 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 46 2011-05-31 13:34:44 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 47 2011-05-31 13:34:55 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 48 2011-05-31 13:34:55 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 49 2011-05-31 13:35:08 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 50 2011-05-31 13:35:08 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 51 2011-05-31 13:35:19 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 52 2011-05-31 13:35:19 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 53 2011-05-31 13:35:19 do_os_init_stats_1: wmi initilization failed. If you continue to see this error message accross multiple reporting periods, restart cid or reboot machine may solve this problem
tntgrd.exe[8124] 54 2011-05-31 13:35:19 do_os_stats_check: failed and wmi is not initialized
tntgrd.exe[8124] 55 2011-05-31 13:35:27 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 56 2011-05-31 13:35:27 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 57 2011-05-31 13:35:28 tnt_os_get_displays_info: get 1 monitors
tntgrd.exe[8124] 58 2011-05-31 13:35:39 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 59 2011-05-31 13:35:39 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 60 2011-05-31 13:35:50 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 61 2011-05-31 13:35:50 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 62 2011-05-31 13:36:04 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 63 2011-05-31 13:36:04 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 64 2011-05-31 13:36:14 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 65 2011-05-31 13:36:14 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 66 2011-05-31 13:36:26 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 67 2011-05-31 13:36:26 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 68 2011-05-31 13:36:38 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 69 2011-05-31 13:36:38 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 70 2011-05-31 13:36:49 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 71 2011-05-31 13:36:49 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 72 2011-05-31 13:37:00 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 73 2011-05-31 13:37:00 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 74 2011-05-31 13:37:12 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 75 2011-05-31 13:37:12 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 76 2011-05-31 13:37:23 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 77 2011-05-31 13:37:23 do_os_init_stats: stats initilization failed
tntgrd.exe[8124] 78 2011-05-31 13:37:23 do_os_init_stats_1: wmi initilization failed. If you continue to see this error message accross multiple reporting periods, restart cid or reboot machine may solve this problem
tntgrd.exe[8124] 79 2011-05-31 13:37:23 do_os_stats_check: failed and wmi is not initialized
tntgrd.exe[8124] 80 2011-05-31 13:37:28 do_os_init_stats: AddEnum() for process stats failed and error code 0x80041010
tntgrd.exe[8124] 81 2011-05-31 13:37:28 do_os_init_stats: stats initilization failed
jasmine11
38 Posts
0
June 2nd, 2011 14:00
Hi Brent,
Thanks for using Quest VDI Assessment solution. i have a few questions.
how did you install the agent? as an administrator? what your windows version? the agent (services) need to have access to run WMI and by default it runs as Local System account.
for the wrong Hub IP address, can you take a look at
https://youhubIP/vscenter/app/admin/im-config.htm has the intended values?
the DNS name should either be the static IP of the Hub, or the hub's resolvable domain name. This value is used in the SOAP_URL in the .pem file.
once you confirm above dialog has the correct values, can you please save it and then download the agent package and install again? you only need to download the standard exe. Please remember to uninstall the previous installed agent first then do a clean re-install.
hope this helps
jasmine