1 Rookie
•
2 Posts
0
3529
June 7th, 2021 10:00
We couldn't finish installing SupportAssist OS Recovery What to do ?
Something went wrong while we were trying to install OS Recovery. Don't worry, we'll keep trying to install the application in the background, and then we'll let you know once we've finished.


Arbitrator
1 Message
1
July 18th, 2021 13:00
I got this error message ("We couldn't finish installing SupportAssist OS Recovery") after uninstalling Dell SupportAssist, reinstalling it, and then attempting to install SupportAssist OS Recovery as shown in the OP's screenshot. The error message went away after I uninstalled and reinstalled Dell Update and installed the Dell SupportAssist OS Recovery Plugin for Dell Update (which wasn't installed).
Dell SupportAssist: https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
Dell Update: <ADMIN NOTE: Broken link has been removed from this post by Dell>
Dell SupportAssist OS Recovery Plugin for Dell Update: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=jvfgh
Probably better to try to get the last two pieces of software from the Dell Product Support page (https://www.dell.com/support/home/en-us?app=products) for your specific Dell computer since Dell seems to create a new page for every software version, so the links above may not necessarily refer to the latest versions of the software in the future.
May be worth noting that Dell SupportAssist OS Recovery is confusingly called Dell SupportAssist Remediation in Windows' app list (in case one needs to make sure it successfully installed).
XKCUSET
1 Rookie
•
2 Posts
0
June 7th, 2021 11:00
Vostro 5370
Mary G
4 Operator
•
20.1K Posts
1
June 7th, 2021 11:00
What model computer and why were you using OS recovery?
Edit your post to remove the graphic that contains personal info that is not allowed on this public user to user forum.
kaadirwazeer
1 Message
0
July 8th, 2021 14:00
Imalso having the Same issue please let me know if you got the solution