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May 31st, 2024 13:46

Vostro 3910, Windows 11 - Audiodg.exe Crashing when using 3CX or Web Dialer

Related - "Vostro 5620, Windows 11 22H2, Audiodg.exe crashing when using 3CX"
https://www.dell.com/community/en/conversations/vostro/vostro-5620-windows-11-22h2-audiodgexe-crashing-when-using-3cx/647fa3f8f4ccf8a8dea0157b

We use many Dell devices within our company. We are faced with a large number of Audiodg.exe "Application Crash Errors" on these computers used by representatives making calls in the switchboard system with Dell Vostro 3910.

In our research, we see that there are many users who experience this problem when using Dell devices with Jabra headsets. This problem reoccurs so frequently that employees are no longer able to carry out their daily workflow.

We don't want to stop using Dell devices. Please do not ignore this problem.



Faulting application name: AUDIODG.EXE, version: 10.0.22621.3527, timestamp: 0x8ee10bad
Faulting module name: maxxaudiocapture64.dll, version: 11.0.102.0, timestamp: 0x6262524c
Exception code: 0xc0000005
Fault offset 0x0000000001fdcdb7
Faulting process ID: 0x0x3A94
Faulting Application start time: 0x0x1DAB18D733CCC09
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\wavesapo10de.inf_amd64_e306bdf9c02213dc\maxxaudiocapture64.dll
Report ID: 5443e94a-7cd1-4f8b-b068-8d7add267080
Faulting package full name:
Faulting package-relative application ID:

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June 6th, 2024 06:54

No Dell representative even responds.
I think using Dell was a really big mistake.

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