3 Posts
0
5936
September 7th, 2021 05:00
Vostro 3400 Audio output device - headphone jack, not detected.
I have a Vostro laptop with Realtek audio as the default audio I/O. I also have an AT 2020-USB microphone connected to a USB port. The mic has a headphone jack which appears as a USB input device when the mic is connected.
The problem is that if the mic is connected when the machine boots up the built in audio headphone jack is not detected. The only audio output devices reported are the built in speaker and the AT-2020 headphone jack. However, for various reasons I do not want to use the mic headphone jack for output. It echos the mic input and can cause feedback. I want audio input from the AT-2020 and output to the built in headphone jack.
Again, the problem is that if the mic is connected at boot time the built in headphone jack is not detected. No amount of disabling and enabling the audio output device with Device Manager will fix this. The only solution is to disconnect the mic from the USB port and reboot. If the mic is connected after the system boots then all output devices are enabled.
You (Dell) will never win any business from Apple unless you can make your system a little smarter when dealing with non-standard audio configurations.
Brad L (retired)
9 Legend
•
2.7K Posts
0
September 17th, 2021 22:00
The resolution was to download and install the BIOS update here.
Mary G
4 Operator
•
20.1K Posts
0
September 7th, 2021 08:00
This is a user to user tech forum, not Dell. I would connect the At-2020 after boot when you want to use it. Check all the sound settings by right clicking on the speaker icon in the Taskbar.
Here's some info-- Fix sound problems in Windows 10 (microsoft.com)
DELL-Cares
Moderator
•
27.6K Posts
0
June 2nd, 2022 07:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
Yuriy Radyuk
1 Message
0
June 2nd, 2022 07:00
It will hapen with many devices equipped cirrus sound card when you update Windows 10 to 2H21 version or to Win11 if you roll back it get to work well
And Ye Shall Find
2 Intern
•
117 Posts
0
June 4th, 2022 05:00
We had a similar issue with our XPS 8950. It seems that if Waves Maxx is not set to run at Windows startup, the jack isn't recognized (ProSupport didn't know)
. We rarely use the front audio jack, so have it disabled by default, as it consumes significant RAM, but at least know how to enable it. Horrible design, but it is what it is. Hope this helps!