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1 Rookie

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1 Message

324

May 23rd, 2024 12:13

Laptop randomly shuts off and won’t turn back on

I’ve just purchased my laptop 6 months ago. I was watching a series on Amazon prime 3days ago, and all of a sudden my laptop just shutdown and I haven’t been able to turn it back on. I’ve tried charging it but the indication light wont turn on while charging either. I thought that by now it would turn back on but it didn’t.
I dont know if this is common for all laptops to happen but if I could get some help that’d be great

10 Elder

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30.8K Posts

May 23rd, 2024 12:34

Unplug the system, remove the base cover and disconnect the battery from the system board.  Hold the power button for 30 sec.  Reassemble and see if the system will then power up.  If it doesn't, call Dell support for warranty repair.

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