Unsolved
1 Rookie
•
3 Posts
0
21
August 23rd, 2025 14:39
Is it possible that my laptop has error 8ac6d992 because it has the wrong service tag?
I have a Vostro 3500 laptop, when I start it the error 8ac6d992 appears and then the manufacturing mode is activated, the fan sounds very loud, I saw that it is solved by placing the service Tag, When I tried to enter the code I saw that I already had that code, although it was the same model (Vostro 3500) the service tag was different, could that be causing the problem?
No Events found!
ejn63
10 Elder
•
29.2K Posts
0
August 23rd, 2025 14:45
It looks like an error from Dell support assist. It's not clear what you mean by "already had that code" but service tags are serial numbers -- no two should ever be the same.
MikiXD58
1 Rookie
•
3 Posts
0
August 23rd, 2025 15:03
@ ejn63 Basically, when I wanted to put the service Tag in the BIOS to solve the problem there was another service Tag, when putting the service Tag that was different in the dell page, I saw that although it was a different service Tag, Both service Tag were of the vostro 3500 model
ejn63
10 Elder
•
29.2K Posts
0
August 23rd, 2025 15:16
You'd need a shop that has the tool to remove the existing service tag -- it's not something generally accessible to the public. If the issue is Support Assist, you'd be better off simply removing that.