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February 9th, 2022 05:00
In warranty, hardware issues not resolved for more than 20 days
Hi,
We have raised a complaint for hardware issue with dell technical support on Jan 21st and we have not received any resolution till date. The portal mentions that the parts expected will reach by Feb 21st. This dispatch date is being changed constantly for the past 20 days. I cannot understand how come a new model laptop spare parts are not available in the country and even if it is imported, how come it will take 30 days. I have tried escalating this issue but the response continues to be pathetic. The last email does not even have a resolution date committed. Please look into this issue and resolve the issue at the earliest.
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DELL-Cares
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February 9th, 2022 05:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Please private message us so that we can start working toward a resolution. Update February 24, the onsite service to repair the PC was completed.
* There is no monetary or warranty extension compensation due to a backlog of parts from the manufacturer
* There is no monetary compensation or warranty extension due to delays in service
* There is no monetary compensation due to the loss of your data. Per the Terms of Sale that you had to agree to when purchasing from Dell, Dell does not accept liability including but not limited to any liability for product not being available for use (order delays), lost wages, loss of business, loss of home, loss of vehicle, or loss of your personal data. Your personal data should have been backed up daily by you to an external drive or to a cloud based service like Dropbox to then be copied to the second backup PC which is standard practice
* All system exchanges done after the first 30 days from the Dell invoice date will result in a refurbished/used system exchange