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June 24th, 2025 17:21
I2C Code 10 - Vostro 3501 - Windows 11
I have been having this issue for quite sometime now and it is reallg frustrating.
In device manager, the HID I2C Device is showing (This device cannot start. (Code 10) A request for the HID descriptor failed.)
Now the issue is, the touchpad is working with basic clicks only(left and right) and the only driver I can find under Mice and other Pointing Devices is a PS/2 mouse drive. I don't think this is the main touchpad driver for my vidtro 3501.
A bit of history, I upgraded from windows 10 to windows 11 about 2 yeats ago. I am not really sure if my device had multi-touch gestures or not before upgrading. The only thing I see now under Gestures & Interactions in touchad settings is taps that lets me adjust sensitivity. Right-clicking is very hard with this touchpad so I was hoping to use the two-finger tap, instead now I solely rely on the menu button(fn+left alt).
Solutions I already tried but didn't work:
1. Updating/disable and enable/uninstall and restart/
2.Checked dell support for any touchpad drivers but couldn't find any
3. Updated all other drivers, related or not (BIOS, HID Event Filter, Chipsets, Graphics,..etc) with a reboot after each installation
4. All updates from Windows update are installed up to this date
5. The pre-boot checks show no hardware errors at all
6. In BIOS, under POST behavior, the only thing touchpad-related that is shown is asking if the touchpad should be working when a mouse is plugged or not.
7. Tried an online quick/individual scan for the touchpad but it was all successfull(passed)
8. Given that the problem is that the I2C device can not find the proper touchpad driver, it falls back to the generic PS/2 mouse driver, I tried to search for any vostro 3501 touchpad drivers(with the hardware ids I will provide at the end), but couldn't find any at all.
9. Tried the vostro 3500 Dell toucbpad driver, it actually replaced the PS/2 driver which makes me believe that what I am missing is a dell touchpad, but it was rather glitchy and then nothing, not even taps, were showing under Gestures & Interactions.
10. Before trying the Vostro 3500 touchpad driver, I tried downloading different touchpad drivers of different versions, e.g Synaptics, Elan, the ones that did download successfully and was added to device manager did shoe multi-touch options in settings but the touchpad itself did not work, meaning the touchpad is neither Elan nor Synaptics
11. Also tried a repair install of Windows 11 using a USB stick, but that only made the taps dropdown menu appear, with the error still showing.
12. Saw this somewhere here for a different code with I2C, deleted the Upperfilters key from registry but it didn't work so I imported the backup I had saved before.
13. (In progress) Going to try to install windows 10 in another disk partition using rufus and see if it works there, maybe even try a completey different OS.
Notes:
1. Maybe it is related, but there are 3 HID-complaint vendor-defined devices (with no specific device mentioned) appearing under Human Interface Devices.
2. There is no HID-compliant touchpad showing, not even when showing hidden devices.
3. The Serial I/O I2C controllers, all three of them, are shown working properly with no errors under system devices.
Hardware ids:
ACPI\VEN_DELL&DEV_0A2A
ACPI\DELLOAZA
*DELL0A2A
I don't know if there is a solution for this, but hopefully yes.
Thanks in advance for any help