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May 14th, 2023 10:00

Dell Vostro Fingerprint sensor not sensing finger

I am using dell vostro laptop and my fingerprint sensor is not sensing the finger . Even have placed my finger on the sensor but not detecting I have reinstalled the drivers but still the same thing. The fingerprint sensor is embedded into the power button. The power button is working but not the fingerprint. I tried reinstalling windows but still did not worked.

I have found similar issue in the community 

https://www.dell.com/community/XPS/XPS-13-9370-fingerprint-not-working/m-p/6222551#M21110

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May 14th, 2023 11:00

What is the exact model number of your system?

May 14th, 2023 18:00

Dell Vostro 5401 10th gen i5 model 

 

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333 Posts

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1.1K Points

May 15th, 2023 00:00

Well you can try the following fix it might helpful for you:

  1. Clean the fingerprint scanner. 
  2. Update and confirm BIOS / Windows packages / drivers with the latest version on your laptop. 
  3. Enable and reinstall drivers in Device Manager. 
  4. Restore the system from restore point. 
  5. Reset your PC.

 

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